Research & Insight

Research & Insight

Middle East

Hot Spots for Growth in Outsourcing | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies …

Outsourcing Customizes Customer Care Worldwide | Article

Outsourcing Center, Bruce McCracken, Business Writer

Buyers who outsource their call centers are discovering they can reduce cost and increase their customers’ satisfaction even when call volumes are increasing. New studies show using a mix of offshore and domestic agents is sparking double-digit growth in Europe.

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