Research & Insight

Research & Insight

mobile solutions

Seven Success Factors for Outsourcing | Whitepaper

Outsourcing Center, Karthik Nagendra, Business Writer

What are the top outsourcing success factors? Completely new challenges are surfacing. CIOs are being forced to consider Big Data, Analytics, Cloud, Virtualization, and Social and Mobile technologies to deliver business value. Customers are changing. Gen X is being replaced by an information hungry, mobile Gen Y. With rapid change, demand for flexibility and the …

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Mobility Shifting the Wave from Brand-centric to Customer-centric Retailing

Outsourcing Center, Karthik Nagendra, Business Writer

Two things are of key importance in the retail industry today: margins and customer loyalty. While better sourcing, operational efficiencies and market penetration can check margins, the answers to improving loyalty or even maintaining them are complex. Retailers are increasingly being forced towards tactical solutions, rewarding customers with “money-off” deals. Much of the concept of …

Read More Mobility Shifting the Wave from Brand-centric to Customer-centric Retailing

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