Research & Insight

Research & Insight

PNC Bank

Going the Extra Mile Keeps 11-Year BPO Relationship Strong

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.

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