switch service providers Archives

BPO Study’s Surprising Findings on Value and Long-Term Intent in Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

Buyers of outsourced services want their service providers to invest in technologies that bring continual improvement to the outsourced processes. Providers want to invest only where it is also beneficial to their margins in the long run. Therein lies a conflict. Are there reliable predictors of a buyer’s intent for a long-term, mutually beneficial relationship …

Eight Biggest Areas of Risk for Buyers of Outsourcing Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping …

Midsized Firms Benefit from Outsourcing

J Ben Trowbridge

Midsized businesses frequently have the same challenges that larger organizations have. At some point, they have to standardize their internal services, like HR, in order to scale or control costs. Enter outsourcing benefits. Outsourcing the build and then taking it back after some time (Build Operate & Transfer) or by outsourcing the operations in an …

Enabling Offshored Call Centers to Move Back On Shore

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the past, barriers to moving a call center back on shore included the high cost of staffing, training, technology, and terminating a contract early. Organizations can now handle their move back onshore cost-effectively and get up and running again quickly. Here’s how.

How to Manage and Mitigate Offshore Risks

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.

Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Elvis Presley Enterprises is counting on its supplier’s online expertise to turn its online sales numbers into a hunka, hunka, hunka burning change.

Four Rules For Successfully Changing Suppliers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Many view having to change suppliers as the ultimate outsourcing nightmare. Larry Miller’s first task at STMicroelectronics was to switch to Unisys. Here are his four rules for change.

Outsourcing Bears the Freight of Keeping Business Strategies on Track

Outsourcing Center, Kathleen Goolsby, Senior Writer

Successful outcomes from an outsourcing strategy depend on important first steps in the tactical and strategic nature of the arrangement. It also depends on the parties’ upfront planning in how to move forward together . . . especially if the transition involves mission-critical functions.

Outsourcing: Method for Scaling Steep Slopes

Outsourcing Center, Kathleen Goolsby, Senior Writer

Learn how the choice of an outsourcing partner is crucial in transforming a company’s catch-as-catch-can or by-the-seat-of-your-pants processes to world-class operations.

Putting Humpty Dumpty Together

Outsourcing Center, Kathleen Goolsby, Senior Writer

In any vendor relationship, you can let the vendor manage you and direct you, but I’m not sure that you will get full satisfaction and have your full expectationss met. Companies have to understand what they are expecting and actually make decisions based on that, advises Vickie Pettee, Manager, Global Compensation and Benefits for Nokia.

Research & Insight

switch service providers

Midsized Firms Benefit from Outsourcing

Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand

Four Rules For Successfully Changing Suppliers

Outsourcing Bears the Freight of Keeping Business Strategies on Track

Putting Humpty Dumpty Together

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