transparency | Outsourcing Center

Overcoming the Winner’s Curse

J Ben Trowbridge

Unlike most auctions, both buyers and service provicers in an IT outsourcing transaction pay if the winning service provider offered an irrational price to get the deal. Stephen Dunn offers tips to buyers on how to avoid the winner's curse.

Seven Examples of Resolving Financial Conflicts between Buyers and Providers of Outsourced Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

At the point where outsourcing service providers or their customers have financial conflicts that will result in a monetary loss to either party, they’re walking a fine line. If they manage to resolve the issue with a mutually beneficial solution,

Outsourcing Experts Discuss New Flexible Pricing Models

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center assembled a panel of industry experts to discuss the changes in outsourcing contracts and pricing models over the next two to five years. Their insights reveal buyers and providers will approach outsourcing initiatives differently than in the past.

Risks and Complexities in Outsourcing Decisions in the Midmarket

Outsourcing Center, Kathleen Goolsby, Senior Writer

For the most part, industry experts say the midmarket is poised for significant growth in outsourcing during the next five years. However, some point out that the nature of midsized companies may hinder growth. Outsourcing Center interviewed providers and advisors

How Verticalization and Business Process Utilities Will Impact Outsourced Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Transparent pricing, highly standardized processes, vertical solutions. Companies will select service providers that deliver the best quality and value-add, not just the best price. “Increased adoption of standardized solutions in outcomes-based models will drive outsourcing to become more utility based,”

What Companies Need to Understand about Outcome-Based Approaches in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Among the various changes that will impact outsourcing over the next five years, Don Schulman, General Manager of Finance and Administration at IBM, says the first will be a focus on outcomes-based pricing models. “Focusing on clients’ end-to-end processes, the

How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has

Facilities Management Outsourcing: How to Build a Winning Global Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Every penny counts. CA restructured 30 offices worldwide in just 90 days. The savings went to the bottom line when the company reported its year-end results to Wall Street.

Outsourcing Manages Risk While Transforming Processes for Canada’s Central Bank

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

As Canada's central bank, the Bank of Canada works to preserve the value of money by keeping inflation low. It also acts as the government's fiscal agent. More than 400 employees worked on the retail debt program, consuming 85 percent

How to Come Back from a Failed Outsourcing Partnership

Outsourcing Staff

It's very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are

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