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IT Takes a Seat

Chris Pryer, Business Writer

Managing the infrastructure of information technology is critical to federal government agencies. The maintenance and operation of tens of thousands of desktop computers, the software that drives them and the networks that connect them 24 hours a day, seven days

Can One Size Fit All?

Chris Pryer, Business Writer

MERANT ASaP Revolutionizes the ASP Model - MERANT ASaP provides the complex development tools utilized by software developers to create eBusiness applications. Via the Internet, MERANT allows distributed software development teams the ability to share a single, hosted resource that

Prepared to Answer

Chris Pryer, Business Writer

Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor

Risky Business

Chris Pryer, Business Writer

The issue of how liability is addressed in an outsourcing agreement is very real. The ultimate goal of any outsourcing arrangement is mutual satisfaction. The outsourcing entity hopes to acquire a higher level of performance in a particular aspect of

Managing the Liability Bogeyman

Chris Pryer, Business Writer

CH2M Hill is an international engineering company that serves municipal governments in the areas of water and wastewater management, energy, telecommunication, environment and nuclear management, transportation, industrial facilities, and a host of umbrella services. To say that CH2M Hill is

Good Will Taxing

Chris Pryer, Business Writer

Many people don't believe you can put the words 'good will' and 'tax collection' in the same sentence. There is a natural tension there. But in the city of New Haven, CT, there has been a breakthrough that should serve

Road Warriors

Chris Pryer, Business Writer

Few assets owned and maintained by the government illicit as much passion from taxpayers as the condition of paved roads. But even as the need for more and wider thoroughfares goes largely ignored due to shrinking budgets and changing political

Achieving High Performance

Chris Pryer, Business Writer

Today roads, and the maintenance they require, are as important as the vehicles that traverse them. And if you've paid any attention to today's news -- or your daily commute to work -- you are probably aware that roads, like

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