Outsourcing Center, Staff Writer
Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keeps you from experiencing the many benefits outsourcing can bring. But if you look around, you’ll likely see your competitors are doing it — and …
Outsourcing Center, Staff Writer
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …
Outsourcing Center, Staff Writer
How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in prioritizing the new era customer-experience sentiment(s)? Furthermore, how can a BPO provider manage HR activities on a global scale without losing control in a multi-service environment? The CRM Contact …
Outsourcing Center, Staff Writer
Between asset bubbles and other threats, new regulations force financial institutions to do everything from vetting counterparties against “black lists” of banned entities to real-time global fraud detection. Paper-based processing, siloed product and customer information, manual workflows, and hard-coded business rules can’t keep up. Achieving and proving compliance in this real-time global environment requires real-time …
Outsourcing Center, Staff Writer
Enterprise IT and compliance groups agree on one thing for certain: their cloud environments could use some work on the security front. Less than half of the 1,018 IT security practitioners and enterprise compliance officers surveyed by the Ponemon Institute, which conducts independent research on privacy, data protection and information security policy, believe their organizations …
Outsourcing Center, Staff Writer
More than half of the transactions within the US healthcare industry are still paper-based. In addition, there is a processing lag if the payment is paper and the remittance is electronic. Several major challenges plague the healthcare industry’s quest to automate the payments process, and many healthcare providers, billing companies, and banks serving healthcare providers …
Outsourcing Center, Staff Writer
In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturity by leveraging the best practices of the Information Technology Infrastructure Library.
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