Author: Outsourcing Center, Staff Writer

Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keeps you from experiencing the many benefits outsourcing can bring. But if you look around, you’ll likely see your competitors are doing it — and doing it rather successfully. The key is finding a provider that will work with you as a true partner, which means understanding your specific business needs. When you find the right match, you also find that your fears soon dissipate. Yes, keep your strategies intact.…

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Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to drive further innovation Three fifths (58%) report a culture of innovation in their company Paul Morrison, Head of Outsourcing Innovation at Aecus, comments: “Aecus defines innovation as creating value by doing things differently. With tight budgets and new technologies offering up new ways of working,…

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How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in prioritizing the new era customer-experience sentiment(s)? Furthermore, how can a BPO provider manage HR activities on a global scale without losing control in a multi-service environment? The CRM Contact Center landscape is constantly changing and is pronounced by professionals who aptly adapt, react, and satisfy the most discriminating taste of the “consumer population”. HRO is the next revolution, making job descriptions obsolete and organizational structures more fluid and organic in benchmarking employee-to-results delivery success.…

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Between asset bubbles and other threats, new regulations force financial institutions to do everything from vetting counterparties against “black lists” of banned entities to real-time global fraud detection. Paper-based processing, siloed product and customer information, manual workflows, and hard-coded business rules can’t keep up. Achieving and proving compliance in this real-time global environment requires real-time processing, Big Data architectures and data models, adaptable business rules engines, and sophisticated analytics.

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Enterprise IT and compliance groups agree on one thing for certain: their cloud environments could use some work on the security front. Less than half of the 1,018 IT security practitioners and enterprise compliance officers surveyed by the Ponemon Institute, which conducts independent research on privacy, data protection and information security policy, believe their organizations have adequate technologies to secure their infrastructure-as-a-service (IaaS) environments (35 percent of IT practitioners and 42 percent of compliance officers). Beyond that, the two groups differed wildly on issues of IaaS security—from whether the cloud is as secure as on-premise data centers to who is…

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More than half of the transactions within the US healthcare industry are still paper-based. In addition, there is a processing lag if the payment is paper and the remittance is electronic. Several major challenges plague the healthcare industry’s quest to automate the payments process, and many healthcare providers, billing companies, and banks serving healthcare providers undertake a costly, time-consuming journey to achieve full healthcare payment automation. However, there is a solution available today that enables them to avoid the risks and costs associated with the typical manner of moving toward full payment automation. This paper discusses the barriers to full…

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In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturity by leveraging the best practices of the Information Technology Infrastructure Library.

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