The Shift to a Patient-Centric Healthcare Ecosystem
Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem,…
Business Transformation
Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry
A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Why Relationship Matters in Delivering Results to CFOs | White Paper
The role of the CFO has been transformed with today’s top finance executives managing a…
New Buyer Demands and SMAC Are Changing Both Providers and BPO
BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have…
Deal Dynamics—Outsourcing Models That Will Thrive
In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014…
Get More Bang for Your Buck: Do's and Don’ts in Formulating Cloud Computing Contracts
In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating…
15 Top ITaaS Do’s and Don’ts for Enterprises
The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support…
Six Ways BPO Looks Different
The BPO landscape is changing as fast as the colors on the leaves as summer…
Mobile Operators Think Small to Get Bigger Profits
Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in…