The Shift to a Patient-Centric Healthcare Ecosystem
Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem,…
Business Transformation
Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry
A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Why Relationship Matters in Delivering Results to CFOs | White Paper
The role of the CFO has been transformed with today’s top finance executives managing a…
New Buyer Demands and SMAC Are Changing Both Providers and BPO | Article
BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have…
Deal Dynamics—Outsourcing Models That Will Thrive | Article
In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014…
Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts | Article
In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating…
15 Top ITaaS Do’s and Don’ts for Enterprises | Article
The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support…
Six Ways BPO Looks Different | Article
The BPO landscape is changing as fast as the colors on the leaves as summer…
Mobile Operators Think Small to Get Bigger Profits | Article
Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in…