IT Becomes a Tool for Business Transformation
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Business transformation becomes the No. 1 reason to outsource.
Research & Insight
Business Challenge
Business Transformation
Close Encounters of the HR Kind
Outsourcing Center, Kathleen Goolsby, Senior Writer
Public Service Enterprise Group, Inc. (PSEG) is a holding company in the electric and gas business with several affiliate companies in generation and distribution services in 12 countries and in 12 states in the US. Dealing at times with regulation, deregulation and increased competition, this is a company that must set and achieve its goals. One prime target for improvement in the early 1990s focused on human resources.
Outsourcing Grows as Economy Slows
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
With the threat of Y2K glitches, many companies delayed outsourcing commitments during the final half of 1999. But companies returned to outsourcing in 2000. Megadeals lit up the landscape, says Bob Pryor, vice president of Cap Gemini Ernst & Young (CGEY) and head of its Global Operate – Americas outsourcing business in the U.S…
From Future Shock to FutureSourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Compaq buyers want their outsourcing vendors to introduce innovation and add value to their outsourcing contracts, observes Thomas Simmons, vice president, eBusiness Management Services for Compaq Global Services in Stow, Massachusetts. Buyers want their vendors to be part of managing today’s complexity. They want us to think of different ways of doing business that they would never have thought of, he says.
IT Vendor as Change Agent
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Buyers are interested in transformation, says Joe Ragusa, vice president, Transformational Outsourcing for IBM Global Services, based in Somers, New York. They see outsourcing vendors as change agents who can provide the skills, processes and technology they need to enter the brave new economy. IT is enabling, adds Ragusa. The Web has created some strange bedfellows. Heated competitors are now working together in business-to-business (B2B) exchanges…
Big Companies Embrace Multi-Process BPO
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The trend to outsource non-core business processes is ‘irreversible,’ says John Barnsley, global leader for Business Process Outsourcing for PricewaterhouseCoopers (PwC), and is steadily moving to include multiple activities. Barnsley attributes an overall increase in acceptance of BPO as an important strategic tool to the rapid transformation in technology. Constant change, accelerated by the Internet, has altered companies’ risk equations.
‘E’ for Effort, Efficiency and E-Texas
Steve Gust
Like everything else in the Lone Star state, e-government in Texas has some king size ideas on serving the public with cost savings for the taxpayer. Bill Eggers, who is staff director of e-Texas for the Comptroller’s office, sees the online trend leading to a permanent outsourcing partnership with the private sector….(outsourcing)
Internet Enhances Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing continues to grow and accelerate, and the benefits and human resources (HR) area is predicted to enjoy a large growth rate in 2000. Bryan Dole, business leader, benefit administration operations for Hewitt Associates, says the most significant development for outsourcing in general, as well as HR and benefits outsourcing, will be greater utilization of the Internet…
Overcoming the Inherent Gridlock in Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
If you look at most traditional outsourcing contracts, says Ben Trowbridge of Ernst & Young, there are a number of built-in conflicts of interest in how they are priced and how they are structured. Trowbridge, who is responsible for the Services Market within Ernst & Young’s Operate Practice, says that equal sharing is not always possible in a typical outsourcing relationship.
New Dairy Product Enters Asia-Pacific Market
Outsourcing Center, Kathleen Goolsby, Senior Writer
A Scottish surgeon had a vision of being able to improve the health of people in Hong Kong by supplying them with cows’ milk kept free from contamination. To that end, in 1886, he and five Hong Kong businessmen incorporated Dairy Farm and imported a herd of dairy cattle in order to lower the price of milk, thereby increasing profits for company shareholders..