BYOD

Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value chain to intellectual arbitrage, new technologies, real-time customer interaction, globalization, and new standards and regulations – these factors set the stage for risks for buyers of outsourcing services in the next two to five years. (Read Forces of Change Shaping …

Risks and Complexities in Outsourcing Decisions in the Midmarket | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

For the most part, industry experts say the midmarket is poised for significant growth in outsourcing during the next five years. However, some point out that the nature of midsized companies may hinder growth. Outsourcing Center interviewed providers and advisors serving the midmarket regarding upcoming changes in this market and the risks and challenges that …

The Customer Experience in an Era of Digital Transformation | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

How do you make your brand unique in today’s commoditized world? The customer experience has become a big differentiator in a world where the consumer now has power. Sauarbh Mittal discusses what to do and lists the five mistakes companies need to avoid.

How Sending Work to India and China Helped a Company Meet Customer Requests Quickly | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

USA Technologies had been sending its development work to China. This time it added India to the mix. The result: it cut time to market in half and enjoyed savings of 40 percent.

New Outsourced Solution Secures Loyalty of Hospital Patients, Guests, and Employees | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Hospitals are in a highly competitive market, and consumers now expect services that extend beyond quality patient care. Read about the valet and hotel-like concierge services that one outsourcing provider offers and how it benefits patients, their families and friends, hospital employees — and the hospital itself.

RPO Puts Visteon Staffing in the Fast Lane after Ford Spin-Off | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

How do you hire 1,000 human resource employees ASAP when you’re the untested new kid on the block? That was the challenge Visteon Corporation faced right before Ford spun off the automobile parts manufacturer. Manpower Business Solutions helped the newcomer fill its roster and cut its time to hire 50 percent.

Trends Highlight Changes in the Way Companies Will Do IT Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

IT outsourcing is no longer a commodity. Here’s a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next year.

Research & Insight

Cloud

How Sending Work to India and China Helped a Company Meet Customer Requests Quickly | Article

New Outsourced Solution Secures Loyalty of Hospital Patients, Guests, and Employees | Article

RPO Puts Visteon Staffing in the Fast Lane after Ford Spin-Off | Article

Trends Highlight Changes in the Way Companies Will Do IT Outsourcing

High Stakes: Web Site Customer Experiences | Article

New Hewitt Study Finds Companies Plan To Expand HRO Scope Based on Current Successes | Article

IT Forecast: Look for Growth, Changing Deal Types, and a More Global Delivery Model

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