Research & Insight

Cloud

Mobility

The Key to IT Transformation | Article

Outsourcing Center, Karthik Nagendra, Business Writer

When a practicing physician and a Ph.D. in biochemistry/molecular genetics decided to co-found a new company, it wouldn’t be amiss to expect that it would operate in the healthcare industry. Jamison Feramisco, as co-founder of a secure web and mobile application that enabled remote diagnosis of dermatology cases, dramatically reduced wait times for patients while …

Storage Solutions Go from Deadly Dull to Dynamic (No Kidding)

Outsourcing Center, Patti Putnicki, Business Writer

It’s hard to look at what’s happened to enterprise technology over the past few years and not feel a bit of an adrenaline rush. Cloud computing, mobility and data analytics are pretty sexy stuff—full of excitement, packed with benefits and changing the way we do darn near everything. While this triad of technological wonderment has …

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Outsourcing Center, Patti Putnicki, Business Writer

Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done. Although the proliferation of mobility has untethered global employees from their desks, provided anytime access to the information they need to do their jobs, and given workforces newfound agility, there is a dark side. …

The Impact of Wearable Mobile on MDM Strategies

Outsourcing Center, Patti Putnicki, Business Writer

Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will all be ditching the designer accessories for the next big thing: namely, wearable computing devices. From smart watches to augmented reality glasses and contact lenses, today’s emerging tech toys have the potential to become tomorrow’s most valuable business tools. You …

Is it Time to Replace BYOD with CYOD? | Article

Outsourcing Center, Karthik Nagendra, Business Writer

Why do people want to bring their own device to work? There are two main reasons. First, employees, especially the new millennials, are more comfortable with their own mobile devices. They have never lived without them. Secondly, company hardware is, well, clunky, outdated and difficult to use—what we have at home is superior technology. There …

BPO for the Next Generation

Outsourcing Center

How analytics, insights and innovation are revolutionizing the outsourcing industry Since its mainstream inception in the 1990s, a comprehensive and successful business process outsourcing (BPO) program has consisted of three main elements: cost reduction, transaction processing of non-core functions (such as human resources and finance and accounting), and offshoring. The entire concept was built around …

How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But talking to HR and recruitment process outsourcing (RPO) executives, they are working overtime to fill certain jobs. Sometimes the skill set is too much in demand or just rare. In other cases, it is near impossible to reach the right …

How Big Data is Becoming Predictive, Helping Executives Make Better Decisions | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Businesses have always wanted a crystal ball to predict the future. Now they can almost have one if they combine Big Data, analytic prowess and deep domain and process knowledge. For the first time, analytics is becoming predictive and can help executives make less risky decisions that affect their corporate futures. The key is you …

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry | Article

Outsourcing Center, Karthik Nagendra, Business Writer

For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy and security are by-words in the world of banking. How can they be expected to embrace social media, a platform where things appear to be “open” and “public”? There is much for banks and financial institutions to worry about when …

Mobile Operators Think Small to Get Bigger Profits | Article

Debbie Fisher, Business Writer, Outsourcing Center

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution …

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