Communication Outsource Solutions

Cultivating a High Yield in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The fourth largest steel company in the U.S., National Steel manufactures steel for the automotive, construction and tin container industries and has annual shipments of almost six million tons of flat rolled products. The company outsourced the housing and operation

Outsourcing’s Little Dipper

Outsourcing Center, Kathleen Goolsby, Senior Writer

Ancient navigators found their way by following the Little Dipper. The constellation's polestar, Polaris, always conspicuous and very near the north celestial pole, was used as a guide in traveling the seas. Outsourcing, often undertaken by buyers who have no

An Outsourcing Mutual Admiration Society

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Joe Szmadzinski is a connoisseur of outsourcing contracts. Szmadzinski has negotiated and lived through 25 outsourcing contracts in the last three years as president of System Advisory Group in Southfield, Michigan, a firm that provides interim CIOs for major corporations

A Gifted Outsourcing Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today the company, now called Send.com, has 20 different product lines, ranging from cigars to cars. The company partners with local specialty retailers to fill its orders and deliver its gifts. Like a winemaker mixing a champagne cuvee, Send.com has

Counting on Communication

Outsourcing Center, Kathleen Goolsby, Senior Writer

From the Editor: Outsourcing drove down costs for Hallmark, which was the original intention. At the same time, outsourcing allowed Hallmark to sustain its high quality of customer service and satisfaction. Moreover, it's interesting to see how this relationship grew

Growing Together

Outsourcing Center, Kathleen Goolsby, Senior Writer

Compaq Computer Corporation and Jabil Circuit, Inc. This award illustrates the ability to expand SAP outsourcing into a whole new venue, e-commerce. E-commerce, of course, is the hottest area for outsourcing expansion. Jabil originally outsourced its SAP application to Compaq

Communication: Cornerstone For Building Flexibility

Outsourcing Center, Kathleen Goolsby, Senior Writer

More and more, companies enter into outsourcing agreements as a strategy to remain competitive. But rapid technological advancements change the competition; hence, an essential element of an outsourcing agreement must be flexibility. G2R, which specializes in providing research and management

The Many Sides of a Re-Do

Bill Deckelman

Outsourcing's maturation as an industry has created a substantial body of experience in 'renegotiating' and 'restructuring' outsourcing contracts. Today, these transactions -- sometimes referred to as re-do -- are more the rule than the exception.

Lateral Leadership For Organizations That Are Outsourcing

Michael Useem, Professor of Management and Director Center for Leadership and Change Management, Wharton School, University of Pennsylvania

American firms continue their rapid expansion of service and product outsourcing. Companies signed major new contracts for information outsourcing alone in 1994 worth $11 billion; in 1995, $20 billion; and in 1996, $33 billion, and all signs point to vigorous

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Research & Insight

Communication

Cultivating a High Yield in Outsourcing

Outsourcing’s Little Dipper

An Outsourcing Mutual Admiration Society

A Gifted Outsourcing Relationship

Counting on Communication

Growing Together

Communication: Cornerstone For Building Flexibility

The Many Sides of a Re-Do

Lateral Leadership For Organizations That Are Outsourcing

Industries

Services

Industry

Services

Cybersecurity

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