Outsourcing Center, Kathleen Goolsby, Senior Writer
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing’s con games and what the parties need to do to win.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Effective communication is crucial to success in outsourcing, but it seldom happens automatically between two different corporate cultures. This is the story of how Sears and Hewitt Associates established change management techniques to ensure proactive communication, as well as an innovative program for continual process improvement.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So they first researched both successful and failed outsourcing deals to determine what they needed to do upfront to ensure their success.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here’s what one of the world’s leading companies did to achieve its objectives in this mission-critical function.
Outsourcing Center, Kathleen Goolsby, Senior Writer
These days, many governments are changing their former approach to outsourcing, resulting in higher-value outcomes. Read about the foundational aspects and successful accomplishments of one such government outsourcing partnership.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A story of following important, fundamental steps in outsourcing to create business opportunities and a climate for change.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing’s outcomes reflect both parties’ commitment and shared visions. Those are are enabled by a personalized communication approach that extends well beyond the executive level and beyond the contract.
Katherine Swarts, Business Writer
Technology seems to change at mach speed. Companies often don’t have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.
Outsourcing Center, Kathleen Goolsby, Senior Writer
What makes an outsourcing relationship work? A perfectly executed contract is NOT the answer. An outsourcing arrangement is a long-term relationship whose expectationss and attitudes must be realistic. Here’s how to do it right.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Results from Morgan Stanley’s strategic use of outsourcing its HR processes in order to facilitate the massive challenges of a merger with Dean Witter Discover Company turned out be even better than the firm expected. This is the story of the cooperative environment the buyer and service provider fostered, which made it possible to meet their timelines and goals.
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