Maximizing Healthcare Payment Automation | White Paper
More than half of the transactions within the US healthcare industry are still paper-based. In…
Finance & Accounting
Business Process as a Service – The Next Wave of BPO Delivery | Article
Business process as a service (BPaaS) is emerging to be a BPO game-changer reminiscent of…
Forces of Change Shaping Outsourcing Solutions
Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking…
Decision-Making Insights for Companies Outsourcing HR Functions | Article
HR outsourcing went through a shake-out over the past two years due to the continual…
100 Lessons Learned – Mistakes and Successes of Outsourcing Buyers | Article
As GE’s Jack Welch states, mistakes can often be as good a teacher as success.…
15 Years Later, the PwC BPO Team Continues to Shape the BPO Market
When someone writes the definitive book on the growth of the global outsourcing market, there…
How Buyers Can Avoid a Big Outsourcing Pitfall | Article
An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.
What Companies Need to Understand about Outcome-Based Approaches in Outsourcing
Among the various changes that will impact outsourcing over the next five years, Don Schulman,…
Past and Future: Our List of Top Events in 2009 and Predictions for 2010 | Article
This year we didn’t need a top 10 list of important past events and future…
Changes in BPO: How Technology Is Changing the Landscape | Article
In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling…