More than half of the transactions within the US healthcare industry are still paper-based. In…
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Business process as a service (BPaaS) is emerging to be a BPO game-changer reminiscent of…
Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking…
HR outsourcing went through a shake-out over the past two years due to the continual…
As GE’s Jack Welch states, mistakes can often be as good a teacher as success.…
When someone writes the definitive book on the growth of the global outsourcing market, there…
An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.
Among the various changes that will impact outsourcing over the next five years, Don Schulman,…
This year we didn’t need a top 10 list of important past events and future…
In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling…