Research & Insight


Human Resources

How Buyers Can Avoid a Big Outsourcing Pitfall

Outsourcing Center

An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.

Study Shows Outsourcing Best Practices are Changing

Outsourcing Center, Kathleen Goolsby, Senior Writer

In outsourcing, “best practices” are a method, procedure, activity, technique, or process known to produce desired outcomes. Who deems them to be the “best?” Often, it’s an industry or association regulation or recommendation. Sometimes, it’s an expert opinion such as those from an analyst or consulting firm; at other times, it’s a service provider or …

Social Media: How Will It Change Outsourcing? | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Kids have been tweating and creating Facebook pages for years. But over the last 12 months, social media has become a new tool of the business world. For the first time outsourcing buyers are asking their suppliers “for social media solutions to help them out, specifically in customer care,” reports Mike Wooden, Senior Vice President, …

Four Trends That are Changing Human Resources Outsourcing | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Renewals are the big news in human resources outsourcing. Mohammed Haque, Vice President & Head of Enterprise Solutions Service practice at Genpact, estimates about $40 billion in contracts will come up for renewal from 2010-2012. How buyers go about renewals is about to change. Buyers are becoming “much more aggressive in going out and getting …

Changes in BPO: How Technology Is Changing the Landscape | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today’s way of doing things may be destined for a dusty museum five years from now. Suppliers we interviewed predicted the following will alter BPO during the …

Early HRO Adopter Adjusts to Change and Strengthens Provider Relationship | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Prudential Financial realized it had to run HR like a business when it prepared to go public. Whenever there is a business challenge, the two partners use a technique they learned from transition: select one executive from each company to craft a solution together. And Prudential helps Hewitt learn how its new products will work in the real world.

Tough Economic Times Ratchet Up Need for Investing in Employee and Leadership Development Services | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Learn why employee and leadership development programs are a top priority at successful companies – especially in tough economic times – the difficult questions CEOs and business owners must consider surrounding performance management, and the role an HR organization must play in ensuring that learning and development initiatives connect with the success of the business.

The Revolution in Recruitment Process Outsourcing | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Recruitment process outsourcing is facing dramatic change in 2009. Not only is the pricing model changing, but even the definition of services is changing. The provider landscape is also shifting. This article takes you through the drivers for the ways RPO is evolving and where it’s headed in the future.

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