Ben Trowbridge
Offshore captive development and Global Business Services (GBS) have been integral to the growth and expansion of multinational corporations in recent years. With globalization and technological advancements, the offshoring industry has undergone significant changes, and offshore captives and GBS centers have evolved to fulfill changing business needs. The continued expansion of the middle and senior …
Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc
A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucial role data plays in any insurance carrier’s business. Additionally, it clarifies the foundational capabilities that are key to a successful digital transformation initiative. They include: Driving business transformation with …
Outsourcing Center, Staff Writer
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …
Outsourcing Center, Patti Putnicki, Business Writer
Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done, with the normalization of mobility tools. Although the proliferation of mobility has untethered global employees from their desks, provided anytime access to the information they need to do their jobs, and given workforces newfound …
Outsourcing Center, Patti Putnicki, Business Writer
July 6, 2013: An Asiana Airlines flight carrying 307 people from South Korea to San Francisco clipped a seawall and crashed, killing three people. Although all of the causes of the crash are still being investigated at this writing, reports indicate that one big contributing factor was the pilots’ reliance on automation. They were so …
Outsourcing Center, Patti Putnicki, Business Writer
There’s a reason the term is “outsourcing partner”. We’ve all heard it, or said it, a million times: Our outsourcing engagement works because of the relationship. It is a partnership, not a buyer-vendor arrangement. And for the most part, that statement has held true. Traditional outsourcing typically involved a 10-plus-year contract, along with a real …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
With the insane popularity of selfies, people clearly like being in front of the camera. And that includes using video from their smart phones. Video interviewing is actually more than cool and fun. Its usage is improving the profitability of the enterprises that use it in nine ways: from hiring better candidates faster to actually …
Outsourcing Center
How analytics, insights and innovation are revolutionizing the outsourcing industry. Take a look at the next generation of BPO! Since its mainstream inception in the 1990s, a comprehensive and successful business process outsourcing (BPO) program has consisted of three main elements: cost reduction, transaction processing of non-core functions (such as human resources and finance and …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But talking to HR and recruitment process outsourcing (RPO) executives, they are working overtime to fill certain jobs. Sometimes the skill set is too much in demand or just rare. In other cases, it is near impossible to reach the right …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
This is the second article in a series on how companies are using Big Data to gain critical business insights. ConAgra Foods, a food maker based in Omaha, Nebraska, started its journey to using predictive analysis in an incremental way. The company, whose brands include Healthy Choice, Banquet, Orville Redenbacher’s, Marie Callender’s and Chef Boyardee, …
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