Outsourcing Center, Kathleen Goolsby, Senior Writer
A recent study found a correlation between job and benefits satisfaction and employee loyalty/retention. But benefits programs are growing more costly and becoming increasingly difficult to administer. Here’s how outsourcing helps.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.
Ulad Radkevitch
Ukrainian IT suppliers signed new deals in 2005. Will the Ukraine turn into an Eastern European outsourcing hot spot?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new research study by Katzenbach Partners says the traditional American and European suppliers are no longer the safe bet for buyers looking to outsource their information technology. The study says the Indian suppliers, who have excess cash thanks to their rapid growth, may be a better choice.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
JTI, which manufactures Salems, Winstons, and Mild Sevens, has plants in 48 countries. It asked Equant, its global telecom provider, to set up a voice over Internet protocol call center so it could take advantage of the new services VoIP offers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Read about ITO in 2005: the move to global sourcing, the impact of Sarbanes-Oxley, and new activities for ASPs.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Locations like Brazil and Argentina may compare favorably with current offshoring favorites such as Delhi and Shanghai, a new study by global real estate firm Jones Lang LaSalle found. Read about the up-and-coming offshore locations.
Isaac Cheifetz
What should outsourcing executives do to position themselves for career success in outsourcing? An outsourcing executive recruiter shares his list.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Effective communication is crucial to success in outsourcing, but it seldom happens automatically between two different corporate cultures. This is the story of how Sears and Hewitt Associates established change management techniques to ensure proactive communication, as well as an innovative program for continual process improvement.
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