Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Pricing
Deal Dynamics—Outsourcing Models That Will Thrive
In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014…
Get More Bang for Your Buck: Do's and Don’ts in Formulating Cloud Computing Contracts
In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating…
Big Data Trends : New Uses, New Challenges, New Solutions
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
The Flexi-pricing Route to Cloud Innovation
A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and…
The Do’s and Don’ts of Payroll Outsourcing | Article
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often…
Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
The F&A Forecast: 14 Challenges and Six Solutions | Article
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article
When considering sourcing alternatives for IT services, buyers must make a fundamental decision on structure.…
The New World Order of ITO: The View from the Inside-Out | Article
If you look back on the transforming world of IT over the past few years,…