Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Pricing
Deal Dynamics—Outsourcing Models That Will Thrive | Article
In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014…
Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts | Article
In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating…
Big Data Trends : New Uses, New Challenges, New Solutions | Article
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
The Flexi-pricing Route to Cloud Innovation | Article
A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and…
The Do’s and Don’ts of Payroll Outsourcing | Article
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often…
Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
The F&A Forecast: 14 Challenges and Six Solutions | Article
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
The Pros and Cons of Single and Multiple IT Providers: Competitive Tension versus Accountability | Article
When considering sourcing alternatives for IT services, buyers must make a fundamental decision on structure.…
The New World Order of ITO: The View from the Inside-Out | Article
If you look back on the transforming world of IT over the past few years,…