The rich and long history of outsourcing—now around 200 years if you consider outsourcing for…
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Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014…
In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating…
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and…
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often…
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
When considering sourcing alternatives for IT services, buyers must make a fundamental decision on structure.…