Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Service Level Agreement (SLA)
How Workforce 2020 Will Change Outsourcing
We’ve all heard it, or said it, a million times: Our outsourcing engagement works because…
Get More Bang for Your Buck: Do's and Don’ts in Formulating Cloud Computing Contracts
In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating…
Top Five Reasons for IT Directors to Outsource IT Services
Fear of surrendering control is probably the main factor holding many IT directors back from…
RPO Providers Debunk 14 Outsourcing Myths
Almost 40 years after Ross Perot launched outsourcing by offering to take over a company’s…
The Do’s and Don’ts of Payroll Outsourcing | Article
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often…
Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
The F&A Forecast: 14 Challenges and Six Solutions | Article
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
Five Steps to Customizing Service Level Agreements | Article
Today’s Service Level Agreements (SLAs) are not simple documents that define the duration and the…
What Causes Outsourcing Failures?
One of the questions that continue to hound buyers and providers of outsourcing is how…