Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Service Level Agreement (SLA)
How Workforce 2020 Will Change Outsourcing | Article
We’ve all heard it, or said it, a million times: Our outsourcing engagement works because…
Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts | Article
In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating…
Top Five Reasons for IT Directors to Outsource IT Services | Article
Fear of surrendering control is probably the main factor holding many IT directors back from…
RPO Providers Debunk 14 Outsourcing Myths | Article
Almost 40 years after Ross Perot launched outsourcing by offering to take over a company’s…
The Do’s and Don’ts of Payroll Outsourcing | Article
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often…
Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
The F&A Forecast: 14 Challenges and Six Solutions | Article
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
Five Steps to Customizing Service Level Agreements | Article
Today’s Service Level Agreements (SLAs) are not simple documents that define the duration and the…
What Causes Outsourcing Failures? | Article
One of the questions that continue to hound buyers and providers of outsourcing is how…