Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In the hospitality industry, a small number of travelers contribute a large portion of the revenue. Leading Hotels of the World, a marketing company for luxe hoteliers, used an ASP solution to create its loyalty program. In the process, supplier Quaero helped Leading Hotels improve its guests’ experiences.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The American press has dissected how the offshoring trend is affecting US employment. A new study by Jones Lang LaSalle shines a spotlight on how the trend is affecting US real estate absorption. It discovered US call center absorption is shrinking. The study shows where the rents are going.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Before it outsourced, the accounting department of a large manufacturer saw many airplane tickets over $1,000. Today the average ticket price is $320 after outsourcing ticket procurement to Travelocity Business.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Have you called an airline or hotel and gotten an interactive voice response system (IVR) that could not answer your question? Many valued customers like you are becoming upset with this aggravating solution. Now hotels and airlines are turning to their outsourcing suppliers to find a better way.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An ASP joins with a state university to create a new type of executive training. One result: employers can monitor their employee data like their stock prices, thanks to the technology powering the Learning Leaders Forum.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing will be one of the fastest-growing segments of the federal IT budget over the next five years, according to a December 2004 INPUT study.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Many view having to change suppliers as the ultimate outsourcing nightmare. Larry Miller’s first task at STMicroelectronics was to switch to Unisys. Here are his four rules for change.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new study from Accenture and The Economist discovered outsourcing and effective governance can co-exist. In fact, 43 percent reported outsourcing raised the quality of governance and compliance for financial processes at their organizations.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Cost is the traditional outsourcing driver. But a new Ocwen study found meeting customer expectationss and management accountability were way more important in helping mortgage companies compete.
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
"*" indicates required fields
Offshore staffing solutions for enterprise. Independent expertise, advice & implementation
You will get:
Not an enterprise?
Go to standard quote