Author: Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

With the insane popularity of selfies, people clearly like being in front of the camera. And that includes using video from their smart phones. Video interviewing is actually more than cool and fun. Its usage is improving the profitability of the enterprises that use it in nine ways: from hiring better candidates faster to actually enhancing an employer’s brand. The service providers we interviewed mention nine advantages to video interviewing. They include: 1. Enhances an employer’s brand. Often, candidates are also consumers of the employer’s products and services, and maintaining customer loyalty is important. “So their candidate experience matters. How…

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Ubiquitous consumer technology is slowly invading the corporate enterprise. Nowhere is this more prevalent than the rise of video interviewing, where employers and recruiters interview job candidates using dedicated technology. Video interviewing, of course, has been around for years. Today, however, video interviewing for job recruiting, both live and recorded, has moved “from the margins to the mainstream,” according to Greg Rokos, president, GreenJobInterviews. Last July his firm surveyed employers and found 47 percent of the respondents had already conducted a virtual interview of some kind. The numbers are even higher in a fall 2012 survey from staffing firm OfficeTeam.…

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Ask 10 people what constitutes a successful long-term outsourcing relationship and you will get 10 different answers. But everyone will say governance is a key driver in every outsourcing relationship, no matter the flavor, and will continue to be as long as buyers and their service providers have to work together. But governance has been undergoing a constant metamorphosis since the days when Ross Perot took over some mainframe functions. “Governance has grown some teeth and the teeth are in the shape of dollar signs,” says Michael Alfonsi, managing director, Financial Transactions Portfolio, Americas for BancTec. “Governance, which started out…

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BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting their evergreen challenges…and some new ones, too. Here’s how. The shift to an outcomes-based model This is a seismic shift in outsourcing. It is affecting everything from BPO pricing to technology choices. From process to business outcomes. Suhrid Brahma, vice president, Wipro BPO, says the new model is changing buyer expectations. “Today they want…

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Here’s one sign that outsourcing has become an accepted global business strategy: the criminals have adopted it! Yes, friends, neighbors and countrymen, criminals are hiring IT experts to perform distributed denial-of-service (DDoS) attacks, which effectively bring down Websites. NSFOCUS, Inc., a company that provides enterprise-level network security solutions and services, tracked 168,459 individual DDoS attacks in the first half of 2013 among its customer base, according to its Mid-Year DDoS Threat Report 2013. The report said a major DDoS event broke out every two days on average. NSFOCUS detected one common DDoS attack every two minutes from its own monitoring…

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Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But talking to HR and recruitment process outsourcing (RPO) executives, they are working overtime to fill certain jobs. Sometimes the skill set is too much in demand or just rare. In other cases, it is near impossible to reach the right job seekers, so the job openings remain unfilled. Filling the resulting talent gap can become a challenging undertaking. Here are three stories of how RPO and niche outsourcing providers had to think out-of-the-box to get the job done for their buyers. Finding call center workers…

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Companies can use social media effectively to generate and spread ideas, to collaborate and communicate in real-time across the organization. In a world where the death of a butterfly in Mexico and rise of forest fires in Australia are connected, where opposing calamities like droughts and floods are the result of one cause, does it make sense to keep people from talking to one another? Yet this is what the corporate sector has done in the past decade: blocked access to websites, particularly those offering free email and certainly those encouraging social networking. Years ago, the logic may have made…

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This is the second article in a series on how companies are using Big Data to gain critical business insights. ConAgra Foods, a food maker based in Omaha, Nebraska, started its journey to using predictive analysis in an incremental way. The company, whose brands include Healthy Choice, Banquet, Orville Redenbacher’s, Marie Callender’s and Chef Boyardee, wanted to solve a simple business problem: make access to basic data uniform and easy to access through automation. Mark Berry, vice president, people insights for ConAgra Foods, says a number of corporate stakeholders needed access to the same information—HR, finance and legal staff from…

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Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events are making this beneficial for both outsourcing buyers and providers. “Every provider wants a US presence,” observes Denis Winkler, Director at Alsbridge. “And if they already have a presence, it’s growing.” Some of the factors creating this new geographical attitude include: The type of work outsourced Visa issues Offshoring maturity Economics Small-to-medium-sized firm acceptance Increased regulatory and compliance work is the biggest factor Yogendra Goyal, head of North American sales for WNS, says regulatory and compliance work is a major factor in this growth. Keeping…

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Outsourcing buyers and service providers are now shining a spotlight on Latin America. “It’s been a slow-growing industry over the last 10 years. But interest has picked up in the last year or two,” reports Mark Melas, regional director, Jones Lang LaSalle, a professional services and investment management company offering specialized real estate services, including consulting and outsourced integrated facilities management. KMPG’s State of the Outsourcing Industry 2013 report echoes his observation. The report found “strong demand growth for both BPO and ITO in Latin America over the last 12 months.” The KPMG study reported the region represents $22 billion…

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