Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry
A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
Cost Reduction & Avoidance
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Why Relationship Matters in Delivering Results to CFOs | White Paper
The role of the CFO has been transformed with today’s top finance executives managing a…
Reduce COGS with Dynamic Discounting
Although 80% of companies place a lot of emphasis on capturing early payment discounts, research…
Is Automation Putting The Human Workforce on Auto-Pilot? | Article
July 6, 2013: An Asiana Airlines flight carrying 307 people from South Korea to San…
New Buyer Demands and SMAC Are Changing Both Providers and BPO | Article
BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing | Article
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
15 Top ITaaS Do’s and Don’ts for Enterprises | Article
The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support…
Six Ways BPO Looks Different | Article
The BPO landscape is changing as fast as the colors on the leaves as summer…
Top Five Reasons for IT Directors to Outsource IT Services | Article
Fear of surrendering control is probably the main factor holding many IT directors back from…