Research & Insight

Business Challenge

Cost Reduction & Avoidance

Explosive Growth Digital Transformation

Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucial role data plays in any insurance carrier’s business. Additionally, it clarifies the foundational capabilities that are key to a successful digital transformation initiative. They include: Driving business transformation with …

Five Signs That You Might Need to Outsource

Outsourcing Center, Karthik Nagendra, Business Writer

If you’ve been able to resist outsourcing while the world around you is doing it, that’s great. However, it might be a good idea to start looking at the outsourcing option if you’re seeing one or more of the following happening in your company. 1. You just can’t find the right people. If you find …

Leading Reasons to Outsource Your IT Services

Outsourcing Center, Staff Writer

Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keeps you from experiencing the many benefits outsourcing can bring. But if you look around, you’ll likely see your competitors are doing it — and …

Top 9 Innovation Trends in Outsourcing for 2015

Outsourcing Center, Staff Writer

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …

Why Relationship Matters in Delivering Results to CFOs | White Paper

Kumar Subramaniam, CFO, SPi Global

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys of CFOs across a wide set of industry segments, CFOs remain responsible for reporting past financial performance but are also taking a leading role in …

Reduce COGS with Dynamic Discounting

WNS

Although 80% of companies place a lot of emphasis on capturing early payment discounts, research shows that only 27% are able to capture all the discounts available, for various reasons such as: Companies may be unable to process invoices fast enough Organizations may not be able to conduct the spend analysis necessary to maximize discount …

Is Automation Putting The Human Workforce on Auto-Pilot? | Article

Outsourcing Center, Patti Putnicki, Business Writer

July 6, 2013: An Asiana Airlines flight carrying 307 people from South Korea to San Francisco clipped a seawall and crashed, killing three people. Although all of the causes of the crash are still being investigated at this writing, reports indicate that one big contributing factor was the pilots’ reliance on automation. They were so …

New Buyer Demands and SMAC Are Changing Both Providers and BPO | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting their evergreen challenges…and some new ones, too. Here’s how. …

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events are making this beneficial for both outsourcing buyers and providers. “Every provider wants a US presence,” observes Denis Winkler, Director at Alsbridge. “And if they already have a presence, it’s growing.” Some of the factors creating this new geographical attitude …

15 Top ITaaS Do’s and Don’ts for Enterprises | Article

Outsourcing Center, Karthik Nagendra, Business Writer

The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support for businesses that did not really understand how to create or run IT services. The ITaaS model does this at scale in a cost-effective and predictable manner. Put another way, ITaaS is a pay-as-you-go model aimed at SMBs who want …

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