Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry
A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
Cost Reduction & Avoidance
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Why Relationship Matters in Delivering Results to CFOs | White Paper
The role of the CFO has been transformed with today’s top finance executives managing a…
Reduce COGS with Dynamic Discounting
Although 80% of companies place a lot of emphasis on capturing early payment discounts, research…
Is Automation Putting The Human Workforce on Auto-Pilot?
July 6, 2013: An Asiana Airlines flight carrying 307 people from South Korea to San…
New Buyer Demands and SMAC Are Changing Both Providers and BPO
BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
15 Top ITaaS Do’s and Don’ts for Enterprises
The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support…
Six Ways BPO Looks Different
The BPO landscape is changing as fast as the colors on the leaves as summer…
Top Five Reasons for IT Directors to Outsource IT Services
Fear of surrendering control is probably the main factor holding many IT directors back from…