The Next Generation Shared Services through BPO | Article
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
Cost Reduction & Avoidance
Transforming Supply Chain Management with RFID | Article
Some years ago, Radio Frequency Identification (RFID) was going to power supply chain systems to…
Automation: the Key to a Successful Dynamic Enterprise in the "Now Economy" | Article
Today’s business enterprise is in a state of continuous change—the pressure to optimize performance while…
Outsourcing and Consolidation Driving the Newspaper Business | Article
What if the New York Times replaced Pulitzer Prize winner Gretchen Morgenson, cited for her…
When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article
Hint: 12 Months Out is TOO Late When should you start working on your next…
The Retail Revolution: Big Changes in Store for 2012 | Article
The past few years have not been kind to retailers. Sluggish economies, shrinking margins and…
CyberSecurity Professionals and Compliance Officers at Odds Over Cloud Security | Article
Enterprise IT and compliance groups agree on one thing for certain: their cloud environments could…
Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article
It’s not easy being an independent insurance agent these days. Margins are down, the market…
Award-Winning Outsourcing Relationships — Three Key Ingredients in their "Secret Sauce" | Article
Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in…
Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships | Article
Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because…