The Next Generation Shared Services through BPO | Article
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
Cost Reduction & Avoidance
Transforming Supply Chain Management with RFID | Article
Some years ago, Radio Frequency Identification (RFID) was going to power supply chain systems to…
Automation: the Key to a Successful Dynamic Enterprise in the "Now Economy" | Article
Today’s business enterprise is in a state of continuous change—the pressure to optimize performance while…
Outsourcing and Consolidation Driving the Newspaper Business | Article
What if the New York Times replaced Pulitzer Prize winner Gretchen Morgenson, cited for her…
When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article
Hint: 12 Months Out is TOO Late When should you start working on your next…
The Retail Revolution: Big Changes in Store for 2012 | Article
The past few years have not been kind to retailers. Sluggish economies, shrinking margins and…
CyberSecurity Professionals and Compliance Officers at Odds Over Cloud Security | Article
Enterprise IT and compliance groups agree on one thing for certain: their cloud environments could…
Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article
It’s not easy being an independent insurance agent these days. Margins are down, the market…
Award-Winning Outsourcing Relationships — Three Key Ingredients in their "Secret Sauce" | Article
Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in…
Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships
Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because…