Research & Insight


Big Data/Analytics

No Time for RFPs

Outsourcing Center, Kathleen Goolsby, Senior Writer

Buyers are often in a hurry to outsource so they can implement their competitive strategies. But cutting short the supplier selection process can result in a failed outsourcing relationship. Here’s how to do it right.

Outsourcing Payroll Check Printing Pays Off

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Employees get a sinking feeling when they look at their paychecks and they’re wrong! If they believe the payroll department didn’t calculate their overtime properly or deducted too much for their health insurance, the first thing they do is reach for the telephone. Then, the payroll staff has to drop everything and reconstruct what happened to determine if they were paid the proper amount.

Outsourcing Helps Trade Center Buyers Get Back in Business

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well as its many other customers headquartered in the twin towers. Tom Simmons, vice president of Compaq Managed Services in Stowe, Massachusetts, says within three hours Compaq had organized a crisis center routing telephone questions to Colorado Springs and opened a walk-in facility near Madison Square Garden manned by its Northeast sales team. A crisis Web site was online that night.

An Ounce of Prevention

Outsourcing Center, Kathleen Goolsby, Senior Writer

Burlington Resources, Inc., which is involved in the exploration, development and production of hydrocarbons, ranks first among U.S. independent oil and gas companies, in terms of proved U.S. reserves. It’s a company with the diverse global opportunities and financial strength of a major oil company, but it is also blessed with the entrepreneurial spirit, flexibility and responsiveness of an independent operator. If there was anything that might impede its ability to grow and remain competitive in its industry, Burlington would take steps to rectify that situation.

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