Show Me the Knowledge
Chris Pryer, Business Writer
Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.
Research & Insight
Cloud
Big Data/Analytics
Gung-Ho for More Than Vanilla
Outsourcing Center, Kathleen Goolsby, Senior Writer
What’s a company to do when it has the business but not the resources to do it? Here’s the story of a deal that looked impossible at first…until it was outsourced to an ASP.
The Little Things Make a Big Difference
Outsourcing Center, Kathleen Goolsby, Senior Writer
Need help with your direct marketing efforts? Find out what Chase Manhattan Mortgage learned about the crucial role a supplier can play in your success.
Grabbing Rebounds
Outsourcing Center, Kathleen Goolsby, Senior Writer
Facilities management for a company with multiple locations can be handled much more efficiently and cost-effectively through strategic outsourcing.
Colombian Risk
Outsourcing Center, Kathleen Goolsby, Senior Writer
BP’s motivations for outsourcing were classic, and Getronics has surpassed those needs. Even so, the highly effective risk/reward pricing scheme is a powerful influence on the remarkable success of this relationship.
Turbo-charged, Friction-free Government
Outsourcing Center, Kathleen Goolsby, Senior Writer
Find out the strategy Pennsylvania used to redirect State employees’ talents to more value-add processes and the political minefields encountered along the way.
Renewed Interest in IT Outsourcing to Save Money
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A wave of renegotiations hits the outsourcing world as companies try to reduce their costs.
ASP Model Becomes Mainstream
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Larger companies opt for the ASP model as hosted solutions become mainstream.
IT Becomes a Tool for Business Transformation
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Business transformation becomes the No. 1 reason to outsource.
No Matter How You Slice It: Data Warehousing Solution
Outsourcing Center, Kathleen Goolsby, Senior Writer
The plane that crashed into the Pentagon wiped out every accounting record for the entire year for one military service. Data warehousing can rebuild those records overnight.