The Shift to a Patient-Centric Healthcare Ecosystem
Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem,…
Big Data/Analytics
How to Use Customer Data to Improve Your Customer Experience in the Call Center
Customers are telling you exactly how to win and keep them. They share their data…
Why Financial Regulations Drive Big Data
Between asset bubbles and other threats, new regulations force financial institutions to do everything from…
Privacy Concerns and the Monetization of Big Data
It is easy to get caught up in the greatness of Big Data analytics. It’s…
Can You Really Turn a Marketing Manager into a Data Scientist?
You knew John Smith was a great fit to energize your marketing organization. But can…
Faking the Big SEO
Your social media campaign not so well “liked?” Facebook friend-count a little sparse? Don’t despair.…
How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs
Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But…
Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house
This is the second article in a series on how companies are using Big Data…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
Latin America Growing As an Outsourcing Market—Especially for Real Estate
Outsourcing buyers and service providers are now shining a spotlight on Latin America. “It’s been…