The Importance of Infrastructure: When Going Down Can Mean Going Under
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Internet businesses depend on their Web sites being available when their customers are. Downtime is expensive because a customer that clicks away can be lost forever. When a Web site is down, an ecommerce company loses revenue, brand recognition and customers, notes Tom Jones, CEO of StrataSource, a Fremont, California BPO provider…