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The Long Arm of the Law

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Ecommerce between customer and buyer can be tricky. But the degree of difficulty increases when those two partners reside in different countries. If there's an ocean of difference between the laws of the two nations, the transaction must adhere to

A Gifted Outsourcing Relationship

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Today the company, now called Send.com, has 20 different product lines, ranging from cigars to cars. The company partners with local specialty retailers to fill its orders and deliver its gifts. Like a winemaker mixing a champagne cuvee, Send.com has

Web Watch Dogs

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

It's 4 a.m. Do you know if your Web site's working? If the Web site resides on a NaviSite server, you can leave the worrying to them. If one of its experienced trouble-shooters notices that something is not quite right

The Importance of Infrastructure: When Going Down Can Mean Going Under

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Internet businesses depend on their Web sites being available when their customers are. Downtime is expensive because a customer that clicks away can be lost forever. When a Web site is down, an ecommerce company loses revenue, brand recognition and

E-Government: From Standing in Line to Going Online

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Every year American individuals and businesses complete about $600 billion worth of transactions with the local, state and the Federal governments, excluding their various tax payments. To date, less than one percent of those interactions occur on-line, according to Adrian

‘E’ for Effort, Efficiency and E-Texas

Steve Gust

Like everything else in the Lone Star state, e-government in Texas has some king size ideas on serving the public with cost savings for the taxpayer. Bill Eggers, who is staff director of e-Texas for the Comptroller's office, sees the

The Pitfalls in Becoming a BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

ASPs have proven they are an efficient and cost effective way to share expensive applications. The most successful ASPs have made customer service a bedrock of their business. So it's natural when a good client asks an ASP to help

ERP Ties All Systems Together

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The two Brits were lured by the siren call of the constant sunshine. Bahad and his partner started Dataforce Corporation in 1993 as a marketing vehicle for their Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) consultancy...

High Tech By The Numbers

Outsourcing Center, Kathleen Goolsby, Senior Writer

Bill Burns provides IT outsourcing for Tier 3 companies. His firm, which specializes in manufacturing ERP systems, has worked hard to build their trust with its competency. So, when a profitability problem arises or a government agency comes calling, they

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Research & Insight

The Long Arm of the Law

A Gifted Outsourcing Relationship

Web Watch Dogs

The Importance of Infrastructure: When Going Down Can Mean Going Under

E-Government: From Standing in Line to Going Online

‘E’ for Effort, Efficiency and E-Texas

The Pitfalls in Becoming a BPO

ERP Ties All Systems Together

High Tech By The Numbers

Industries

Services

Industry

Services

Cybersecurity

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