Research & Insight

Cloud

Ben Trowbridge Innovator of the Year

Outsourcing Center

Ben Trowbridge, EY Global Cybersecurity Managed Services Leader was awarded the 2019 Innovator of the year award.  Now in its third year, the CIO/CTO Awards program honors chief information officers, chief technology officers, and Senior Executives across Texas. These executives are playing an increasingly pivotal role in their companies, at a time when well-leveraged technology …

Explosive Growth Digital Transformation

Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucial role data plays in any insurance carrier’s business. Additionally, it clarifies the foundational capabilities that are key to a successful digital transformation initiative. They include: Driving business transformation with …

The Shift to a Patient-Centric Healthcare Ecosystem

Adam Nelson, Vice President, Industry Solutions, HealthCare and Life Sciences, NTT DATA

Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem, primarily due to the multitude of participants who want to view what they need, when they need it, via the channel they prefer. Additionally, it all must be their information, and it must be accurate. Thus it has become imperative …

Five Signs That You Might Need to Outsource

Outsourcing Center, Karthik Nagendra, Business Writer

If you’ve been able to resist outsourcing while the world around you is doing it, that’s great. However, it might be a good idea to start looking at the outsourcing option if you’re seeing one or more of the following happening in your company. 1. You just can’t find the right people. If you find …

Leading Reasons to Outsource Your IT Services

Outsourcing Center, Staff Writer

Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keeps you from experiencing the many benefits outsourcing can bring. But if you look around, you’ll likely see your competitors are doing it — and …

The Key to IT Transformation | Article

Outsourcing Center, Karthik Nagendra, Business Writer

When a practicing physician and a Ph.D. in biochemistry/molecular genetics decided to co-found a new company, it wouldn’t be amiss to expect that it would operate in the healthcare industry. Jamison Feramisco, as co-founder of a secure web and mobile application that enabled remote diagnosis of dermatology cases, dramatically reduced wait times for patients while …

Top 9 Innovation Trends in Outsourcing for 2015

Outsourcing Center, Staff Writer

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Omer Minkara, Research Director, Contact Center & Customer Experience Management Aberdeen Group, A Harte Hanks Company

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data.  Learn about best in class strategies in the new Harte Hanks point of view paper “How to Use Your …

Why Financial Regulations Drive Big Data

Outsourcing Center, Staff Writer

Between asset bubbles and other threats, new regulations force financial institutions to do everything from vetting counterparties against “black lists” of banned entities to real-time global fraud detection. Paper-based processing, siloed product and customer information, manual workflows, and hard-coded business rules can’t keep up. Achieving and proving compliance in this real-time global environment requires real-time …

Privacy Concerns and the Monetization of Big Data

Outsourcing Center, Patti Putnicki, Business Writer

It is easy to get caught up in the greatness of Big Data analytics. It’s a marketer’s dream: tracking customer activity; understanding what he or she is thinking, doing—using this information to transform every interaction into unexpected delight. To know the customer is to love the customer, and companies everywhere are showing that love through …

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