The Importance of Infrastructure: When Going Down Can Mean Going Under | Article
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Internet businesses depend on their Web sites being available when their customers are. Downtime is expensive because a customer that clicks away can be lost forever. When a Web site is down, an ecommerce company loses revenue, brand recognition and customers, notes Tom Jones, CEO of StrataSource, a Fremont, California BPO provider…