Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry
A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
CRM & Call Center
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs
Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
Top Five Reasons for IT Directors to Outsource IT Services
Fear of surrendering control is probably the main factor holding many IT directors back from…
What to Outsource in the 24×7 Marketing Age
The digital age has changed customer DNA forever. They have no patience with 9 to…
Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article
What’s new in the data center? Last year, the buzz was around “fabric data centers”…
Beyond Automation: The Importance of Human Analytics in Social Media Monitoring | Article
Mobile networking. Online games. Social computing. As personal and professional worlds collide, social media is…
The Next Generation Shared Services through BPO | Article
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
Mobility Shifting the Wave from Brand-centric to Customer-centric Retailing
Two things are of key importance in the retail industry today: margins and customer loyalty.…