Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry
A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
CRM & Call Center
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs | Article
Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing | Article
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
Top Five Reasons for IT Directors to Outsource IT Services | Article
Fear of surrendering control is probably the main factor holding many IT directors back from…
What to Outsource in the 24×7 Marketing Age | Article
The digital age has changed customer DNA forever. They have no patience with 9 to…
Fabric Data Centers: The End of Complex, Expensive and Inefficient Infrastructure | Article
What’s new in the data center? Last year, the buzz was around “fabric data centers”…
Beyond Automation: The Importance of Human Analytics in Social Media Monitoring | Article
Mobile networking. Online games. Social computing. As personal and professional worlds collide, social media is…
The Next Generation Shared Services through BPO | Article
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
Mobility Shifting the Wave from Brand-centric to Customer-centric Retailing | Article
Two things are of key importance in the retail industry today: margins and customer loyalty.…