A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
Browsing: CRM & Call Center
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But…
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
Fear of surrendering control is probably the main factor holding many IT directors back from…
The digital age has changed customer DNA forever. They have no patience with 9 to…
What’s new in the data center? Last year, the buzz was around “fabric data centers”…
Mobile networking. Online games. Social computing. As personal and professional worlds collide, social media is…
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
Two things are of key importance in the retail industry today: margins and customer loyalty.…