Legal services are joining customer contact, transaction services, debt collection, and payroll processing as processes the West is migrating to India. Read why US and UK law firms are outsourcing to the subcontinent.
Finance & Accounting
A new study from Accenture and The Economist discovered outsourcing and effective governance can co-exist. In fact, 43 percent reported outsourcing raised the quality of governance and compliance for financial processes at their organizations.
Here’s a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
David Letterman didn’t do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS’ fallen angel status made the list.
As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.
Ninety Percent of Senior Finance Executives Find Outsourcing Successful According to Surveys | Article
More than 90 percent of financial executives labeled their outsourcing successful. But the big surprise was that cost savings are neither the primary motivation to outsource nor the biggest benefit perceived. At the end of the day, it’s all about customer satisfaction.
Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini’s flexibility in the face of change helped the utility adjust to its new conditions
You’ve outsourced finance and accounting functions. But the Sarbanes-Oxley Act says management is responsible for the veracity of the numbers. How do both parties stay clear of the dreaded 404 provision, which guarantees three squares at Club Fed? Attorneys Robert Gareis and Michael Mensik of Baker & McKenzie share some thoughts.
Outsourcing requires the buyer to share sensitive information with the supplier. How do both parties handle the use of this residual information? Brian Suffredini of Mayer, Brown, Rowe & Maw shares hints to protect both parties and still make the relationship work.
Manufacturing industry trends – The National Association of Manufacturers predicted US manufacturing production will increase by more than six percent this year. Headlines also declare that manufacturing growth in the UK is at a four-year high, and demand is strong in Australia.