Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What happens when a venerable supplier buys an enterprising, entrepreneurial one? CEO Leon Busch discusses the strategy behind Mellon’s acquisition.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.
Rashmi Agarwal, Business Writer, India
Legal services are joining customer contact, transaction services, debt collection, and payroll processing as processes the West is migrating to India. Read why US and UK law firms are outsourcing to the subcontinent.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A new study from Accenture and The Economist discovered outsourcing and effective governance can co-exist. In fact, 43 percent reported outsourcing raised the quality of governance and compliance for financial processes at their organizations.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here’s a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
David Letterman didn’t do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS’ fallen angel status made the list.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.
Outsourcing Center, Bruce McCracken, Business Writer
More than 90 percent of financial executives labeled their outsourcing successful. But the big surprise was that cost savings are neither the primary motivation to outsource nor the biggest benefit perceived. At the end of the day, it’s all about customer satisfaction.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini’s flexibility in the face of change helped the utility adjust to its new conditions
Robert Gareis, Partner, Baker & McKenzie
You’ve outsourced finance and accounting functions. But the Sarbanes-Oxley Act says management is responsible for the veracity of the numbers. How do both parties stay clear of the dreaded 404 provision, which guarantees three squares at Club Fed? Attorneys Robert Gareis and Michael Mensik of Baker & McKenzie share some thoughts.
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