Human Resources

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BPO Expanding the Telecom Industry | Article

Responding to the need to address simultaneous and often rapid changes in the business environment, Nortel Networks a global leader in telephony, data, e-Business, and wireless solutions for the Internet has turned to PricewaterhouseCoopers (PwC) for business process outsourcing (BPO) services.

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Internet Enhances Outsourcing | Article

Outsourcing continues to grow and accelerate, and the benefits and human resources (HR) area is predicted to enjoy a large growth rate in 2000. Bryan Dole, business leader, benefit administration operations for Hewitt Associates, says the most significant development for outsourcing in general, as well as HR and benefits outsourcing, will be greater utilization of the Internet…

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Profile of a Startup | Article

The objective of the new outsourcer, Exult, is a truly colossal undertaking. Founded in November 1998, the company aims to become the entire human resources (HR) department for all the Global 500 companies. Typically, each of those companies currently has 200-500 people working in their HR departments.

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No Seams | Article

Industry studies reveal that most customers who become dissatisfied select another provider, rather than return the functions in-house. Stephen Fordham, Senior Director of Employee Care at Convergys Corporation.

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