Research & Insight


Human Resources

The Pitfalls in Becoming a BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

ASPs have proven they are an efficient and cost effective way to share expensive applications. The most successful ASPs have made customer service a bedrock of their business. So it’s natural when a good client asks an ASP to help take on a related business process, the supplier wants to agree.

High Tech By The Numbers

Outsourcing Center, Kathleen Goolsby, Senior Writer

Bill Burns provides IT outsourcing for Tier 3 companies. His firm, which specializes in manufacturing ERP systems, has worked hard to build their trust with its competency. So, when a profitability problem arises or a government agency comes calling, they call his company, Shopman, Inc. in Jamison, Pennsylvania for help.

BPO Expanding the Telecom Industry

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Responding to the need to address simultaneous and often rapid changes in the business environment, Nortel Networks a global leader in telephony, data, e-Business, and wireless solutions for the Internet has turned to PricewaterhouseCoopers (PwC) for business process outsourcing (BPO) services.

Internet Enhances Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing continues to grow and accelerate, and the benefits and human resources (HR) area is predicted to enjoy a large growth rate in 2000. Bryan Dole, business leader, benefit administration operations for Hewitt Associates, says the most significant development for outsourcing in general, as well as HR and benefits outsourcing, will be greater utilization of the Internet…

Profile of a Startup

Outsourcing Center, Kathleen Goolsby, Senior Writer

The objective of the new outsourcer, Exult, is a truly colossal undertaking. Founded in November 1998, the company aims to become the entire human resources (HR) department for all the Global 500 companies. Typically, each of those companies currently has 200-500 people working in their HR departments.

No Seams

Outsourcing Center, Kathleen Goolsby, Senior Writer

Industry studies reveal that most customers who become dissatisfied select another provider, rather than return the functions in-house. Stephen Fordham, Senior Director of Employee Care at Convergys Corporation.

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