Global Service Delivery Insights

Changing Course: Brigade Expands CRM to All Stakeholders With ERM

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Brigade managed customers as a CRM supplier. Now it wants to manage employee, supplier and investor relationships, too, as an Enterprise Resource Manager.

HR Outsourcing Revenues Grew 65 Percent In 2001

Outsourcing Center, Bruce McCracken, Business Writer

IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That's not a typo.) Read why.

Storehouse of Knowledge

Outsourcing Center, Kathleen Goolsby, Senior Writer

ELearning is more than applying technology to the learning process. If done effectively, it changes several business processes, and outsourcing is the best catalyst for those changes.

Outsourcing: Method for Scaling Steep Slopes

Outsourcing Center, Kathleen Goolsby, Senior Writer

Learn how the choice of an outsourcing partner is crucial in transforming a company's catch-as-catch-can or by-the-seat-of-your-pants processes to world-class operations.

How British Petroleum Began Using Outsourcing to Make its Dreams Come True

Outsourcing Center, Kathleen Goolsby, Senior Writer

Learn why BP believes this outsourcing relationship may be the single most successful deal it has ever done.

‘Hard’ Market Makes Outsourcing an Easy Decision

Chris Pryer, Business Writer

Insurance companies are expecting a boom in business. Outsourcing will help them meet the increased demand.

Any company doing business on a global scale knows what a hassle supply chain management can be. Everything from procurement to receiving becomes a difficult task when multiple currencies, customs departments and logistics are considered. And it's that difficulty that

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Cybersecurity

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