See our Outsourcing Provider Directory here

Research & Insight

Global Service Delivery

5 Trends in Global Business Center Development

Ben Trowbridge

Offshore captive development and Global Business Services (GBS) have been integral to the growth and expansion of multinational corporations in recent years. With globalization and technological advancements, the offshoring industry has undergone significant changes, and offshore captives and GBS centers have evolved to fulfill changing business needs. The continued expansion of the middle and senior …

What Are Your Options to Create a Global Delivery Capability?

Ben Trowbridge

Summary: Even companies that might have a global footprint already can struggle with creating a balanced global delivery capability to control costs and access the right talent. Their experience and familiarity with their current situation can often cloud the decision as they are often too close to the problem to develop an unbiased and well-rounded …

Compliance and Cybersecurity Market Explode

Ben Trowbridge

Terror, anxiety, bewilderment, and even boredom. These are the range of emotions many executives feel when they sit down to discuss their organization’s cybersecurity and compliance strategies. Then the realities of their budget and competing priorities kick in, and often the result, even after a significant industry breach, is they give faint attention to meaningful …

Insurance Carriers, Take Note: Explosive Growth Is No Accident

Outsourcing Center, Barbara Lewis, Business Writer

Cultivating a productive 1:1 customer engagement demands integrated data Outdated, paper-based processes, information silos and legacy systems have been the bane of insurance carriers for years, hampering not only the efficiency of their internal operations, but also impacting the way they engage with agents and customers. For example, if it’s too complicated for independent agents …

New Buyer Demands and SMAC are Changing Both Providers and BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

New buyer demands and social, mobile, analytics and cloud (SMAC) are changing both BPO and providers. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting …

Latin America Growing As an Outsourcing Market- Especially for Real Estate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing buyers and service providers are now shining a spotlight on Latin America. “It’s been a slow-growing industry over the last 10 years. But interest has picked up in the last year or two,” reports Mark Melas, regional director, Jones Lang LaSalle, a professional services and investment management company offering specialized real estate services, including …

Six Ways BPO Looks Different

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

  The BPO industry landscape is changing as fast as the colors on the leaves as summer turns into fall. Why now? Professor Ilan Oshri, Professor of Technology and Globalization at the University of Loughborough, says the maturity of the BPO industry, experienced buyers gained with both captives and third-party service providers, and the providers …

Top Five Reasons for IT Directors to Outsource IT Services

Mark Walker, Business Development Director, Ubertas

Fear of surrendering control is probably the main factor holding many IT directors back from realizing the benefits you’ll reap when you outsource IT services. But if you can find an IT services supplier who will work with you in a genuine partnership, understanding the specific needs of your business, it soon becomes clear that …

Signing a Foreign Trade Agreement Made Colombia Outsourcers More Welcome in the US Market

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The Foreign Trade Agreement (FTA) is no longer an unfamiliar concept. By 2013 most American companies understand and appreciate the value of offshoring. Since the Indians were among the first suppliers to pioneer the concept of sending work across geographical boundaries, American companies feel comfortable offshoring major functions to Indian service providers. Outsourcers in other …

"*" indicates required fields

Start your outsourcing journey.

Book a call with an outsourcing expert now

✓ Valid number ✕ Invalid number
This field is for validation purposes and should be left unchanged.

"*" indicates required fields

This guide will walk you through some areas most important when outsourcing, such as
  • Identifying Your Outsourcing Needs Intelligently
  • Research & Selection
  • The Bidding Process
  • Contracts & Agreements
  • Implementation & Onboarding
  • Ongoing Management
  • Evaluating Success
  • Additional Resources

Book a call with an outsourcing expert now

✓ Valid number ✕ Invalid number
This field is for validation purposes and should be left unchanged.

"*" indicates required fields

Become an OC Partner
✓ Valid number ✕ Invalid number
This field is for validation purposes and should be left unchanged.

"*" indicates required fields

Media Inquiries for OC
✓ Valid number ✕ Invalid number
This field is for validation purposes and should be left unchanged.

"*" indicates required fields

Subscribe to our Newsletter
✓ Valid number ✕ Invalid number
This field is for validation purposes and should be left unchanged.

"*" indicates required fields

Submit Press Release
✓ Valid number ✕ Invalid number
This field is for validation purposes and should be left unchanged.

"*" indicates required fields

Submit an Article
✓ Valid number ✕ Invalid number
Accepted file types: pdf, doc, docx, Max. file size: 8 MB.
This field is for validation purposes and should be left unchanged.

"*" indicates required fields

Invite Ben as Keynote Speaker
✓ Valid number ✕ Invalid number
This field is for validation purposes and should be left unchanged.

Go to standard quote

Exclusive Enterprise Assistance

  • Independent
  • Trusted
  • Transparent

Offshore staffing solutions for enterprise. Independent expertise, advice & implementation

  • 200+ Firms, Global Reach
  • Offshore, Nearshore, Onshore, Rightshore
  • Managed Request for Proposal (RFP)
  • Assisted Procurement Processes
  • Vendor Management
  • Unique Build Operate Transfer model
  • Captive & Shared Services
  • Champion-Challenger
  • Multi-site, multi-vendor, multi-source
  • Managed Solutions

For Enterprise and large teams only

  • Book 20-minute consult, obligation free

You will get:

  • Needs Analysis & Report
  • Salary Guidance & Indicative Pricing
  • Process Map

Only takes 1 minute to complete the form

Get Started

Not an enterprise?

Go to standard quote