A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
Browsing: Global Service Delivery
Cultivating a productive 1:1 customer engagement demands integrated data Outdated, paper-based processes, information silos and…
How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business…
Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you…
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have…
Outsourcing buyers and service providers are now shining a spotlight on Latin America. “It’s been…
The BPO landscape is changing as fast as the colors on the leaves as summer…
Fear of surrendering control is probably the main factor holding many IT directors back from…
By 2013 most American companies understand and appreciate the value of offshoring. Since the Indians…