Research & Insight

Industry

Financial Services & Insurance

The Impact of the U.S. Patriot Act on Cloud Data Privacy: The Myths, the Rumors and the Reality | Article

Outsourcing Center, Patti Putnicki, Business Writer

There’s a rumor circulating in Europe, igniting fear and paranoia among businesses and consumers alike:  Big Brother is alive and well and living in a U.S.-based cloud. Allow us to explain. In November of 2011, two European companies announced the creation of the first fully European “Database-as-a-Service” cloud offering – one that provided a “safe …

The Retail Revolution: Big Changes in Store for 2012 | Article

Outsourcing Center, Patti Putnicki, Business Writer

The past few years have not been kind to retailers. Sluggish economies, shrinking margins and a more cost-conscious consumer have taken their proverbial toll. “We’ve seen retail sales increase by 5 percent to 6 percent, yet profits declined from 3.5 percent to 2 percent.  So, even though stores are selling more, they’re making less,” explained …

Valuing Contract Terms in Outsourcing Contracts | Article

Brad L. Peterson, Partner, Mayer Brown LLP

If you are an outsourcing customer, an outsourcing agreement is like a three-legged stool. Its value depends on what you agree to buy, what you agree to pay and the terms of the contract. Although the agreement and the other contract terms are often extensive, outsourcing customers often underestimate, or even overlook, the value in …

Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article

Outsourcing Center, Patti Putnicki, Business Writer

It’s not easy being an independent insurance agent these days. Margins are down, the market is soft and direct sellers are promoting a virtual, ‘click-and-pick’ approach to an industry traditionally built on personal relationships and trust. To increase profitability, these agencies have to run lean, automating as many processes as possible. However, even with the …

Award-Winning Outsourcing Relationships — Three Key Ingredients in their "Secret Sauce" | Article

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

Behind each award-winning global outsourcing relationship is a fascinating story of extraordinary people, excellence in service delivery, lots of sweat equity, some painful bumps in the road, a mutual willingness to constructively solve problems, and trust earned. Contracts were awarded as a result of a competitive bid, so they started with a blank recipe card. …

Biggest Challenges in Maintaining Superior Service Levels in Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing rookies, of course, face many challenges in achieving their desired return on investment because their deals often lack one or more elements that are foundational to success. And all outsourcing relationships encounter challenges that arise in unanticipated situations. But what about experienced buyers and relationships that are more mature? What issues arise in their …

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of Global Upside, Inc., a finance and accounting (F&A) service provider. That’s one of the reasons companies in all industries are increasingly bucking the long-held practice of retaining full-time F&A staff in house. Mountain View, Calif,-based Global Upside, Inc. provides services …

Level of Trust Impacts Effectiveness of Outsourcing Communication | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Ask 10 buyers of outsourcing services for their keys to success in communicating with their service providers, and you’ll hear 10 different answers because, of course, the effectiveness of communication depends on the individuals involved. Some will also say it depends on whether they’re communicating about day-to-day operations, conflicts or opportunities. Others will comment that …

Seven Examples of Resolving Financial Conflicts between Buyers and Providers of Outsourced Services | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

At the point where outsourcing service providers or their customers have a conflict that will result in a monetary loss to either party, they’re walking a fine line. If they manage to resolve the issue with a mutually beneficial solution, their relationship will be even stronger than before the conflict. If not, the party that …

Outsourcing Service Providers Craft FAO Offerings for the Midmarket Keen on Cost Savings | Article

Outsourcing Center, Bruce McCracken, Business Writer

Improving Processes, Going Offshore Best Ways to Reduce G&A Costs Outsourcing service providers servicing the midmarket (defined here as companies with $1billion to $3 billion in annual revenues) face challenges that differ from working with large corporate buyers. How do they provide the same type of services as they do for enterprises and stay profitable, …

Let’s talk more

Consult Form

"*" indicates required fields

This field is for validation purposes and should be left unchanged.