Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Financial Services & Insurance
Why Relationship Matters in Delivering Results to CFOs | White Paper
The role of the CFO has been transformed with today’s top finance executives managing a…
Six Tips for Telcos to Cross the Cloud Chasm
Cloud technologies are changing both consumer and business behaviors. Breaking down barriers associated with storage…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
How Big Data is Becoming Predictive, Helping Executives Make Better Decisions
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
Social Media and Mobile Collaboration: Game Changer for Financial Services Industry
For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy…
Six Ways BPO Looks Different
The BPO landscape is changing as fast as the colors on the leaves as summer…
Big Data Trends : New Uses, New Challenges, New Solutions
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
RPO Providers Debunk 14 Outsourcing Myths
Almost 40 years after Ross Perot launched outsourcing by offering to take over a company’s…
The Seven Deadly Sins of BPO and How to Avoid Them | Article
Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle…