Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Browsing: Financial Services & Insurance
The role of the CFO has been transformed with today’s top finance executives managing a…
Cloud technologies are changing both consumer and business behaviors. Breaking down barriers associated with storage…
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy…
The BPO landscape is changing as fast as the colors on the leaves as summer…
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
Almost 40 years after Ross Perot launched outsourcing by offering to take over a company’s…
Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle…