Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Financial Services & Insurance
Why Relationship Matters in Delivering Results to CFOs | White Paper
The role of the CFO has been transformed with today’s top finance executives managing a…
Six Tips for Telcos to Cross the Cloud Chasm | Article
Cloud technologies are changing both consumer and business behaviors. Breaking down barriers associated with storage…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing | Article
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
How Big Data is Becoming Predictive, Helping Executives Make Better Decisions | Article
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
Social Media and Mobile Collaboration: Game Changer for Financial Services Industry | Article
For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy…
Six Ways BPO Looks Different | Article
The BPO landscape is changing as fast as the colors on the leaves as summer…
Big Data Trends : New Uses, New Challenges, New Solutions | Article
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
RPO Providers Debunk 14 Outsourcing Myths | Article
Almost 40 years after Ross Perot launched outsourcing by offering to take over a company’s…
The Seven Deadly Sins of BPO and How to Avoid Them | Article
Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle…