Outsourcing Center, Patti Putnicki, Business Writer
Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle the necessary but non-core, transaction-based business functions in your company, pass these on to someone else. But, here’s the thing: BPO is not like dropping off your dirty clothes at the dry cleaner and having them magically transform into fresh-pressed …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Five years ago the big industry buzz was about analytics. The excitement it generated at the time matched the arrival of another hot new technology: the first iPhone (June 27, 2007 in case you forgot!) Did the reality match the hype? (Analytics not iPhone.) Today an analytics component has become table stakes in most outsourcing pursuits, …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The finance and accounting function, along with HR, have traditionally been the BPO processes that companies testing the waters of outsourcing get wet with first. Today “transactional outsourcing has been leveled to a simple commodity,” says Michael J. Alfonsi, Managing Director, BancTec Financial Transaction Services. So what are FAO’s challenges 20 years later? Processes are …
Outsourcing Center, Patti Putnicki, Business Writer
If you look back on the transforming world of IT over the past few years, it’s easy to chart the stages. First, there was denial that anything needed to change. Then came the fear of cloud and the perceived lack of control associated with this agile, new delivery model. As we move to 2013, we …
Outsourcing Center, Karthik Nagendra, Business Writer
Innovation unfolding by way of mobile application usage in the financial sector is not totally unexpected: an increasing number of customers are walking around with smart phones, transacting in virtual worlds, accessing information 24X7, changing market dynamics and providing unlimited opportunities. Time has literally begun to translate into money. ComScore (NASDAQ: SCOR) [i] reported earlier this …
Outsourcing Center, Patti Putnicki, Business Writer
16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture “Working as one cohesive team, we over-delivered on our business case and we’re still on an upward trajectory. Eight years after initiating the largest procurement BPO engagement in the world, we’re here, we’re successful and it’s working.” Ken Litton, Managing Director, Chief Procurement Officer, Deutsche …
Outsourcing Center, Patti Putnicki, Business Writer
16th Annual Outsourcing Excellence Awards – Best ITO: Towers Watson and Dell Services “The biggest mistake companies make is picking a provider and then treating them like a vendor. You can hire the best company in the world, but if you don’t work with that provider as a team, you are going to fail.”John Dabek, …
Simon Shah, Redwood
Today’s business enterprise is in a state of continuous change—the pressure to optimize performance while lowering costs is enormous. The real-time expectations of the ‘now’ economy is no longer limited to manufacturing and shipping but is driven by information services, an increasingly mobile workforce and time-sensitive legislation. This means that quick response, transparency and real-time …
debra.floyd
Outsourcing Center Announces Winners of 16th Annual Outsourcing Excellence Awards Events to be held May 24th in Grapevine, TX DALLAS, April 11, 2012 ─ Outsourcing Center, the leading resource of outsourcing best-practice information, announced winners of the 2012 Outsourcing Excellence Awards: Best Partnership: U.S. Army Information Technology Agency, Defense Continuity Integrated Network (ITA DCIN) and …
Thomas Keenan and Geofrey L. Master, Mayer Brown JSM
In part 2 of this series, we’ll discuss common problems in tooling as well as tooling in the real world and the importance of comprehensive, enforceable tooling arrangements. Part 1 defines tooling as part of the integrated outsourcing process as well as tooling financing and ownership. As a result of globalization and the ability of …
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