Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry
A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective…
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Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
New Buyer Demands and SMAC Are Changing Both Providers and BPO
BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have…
15 Top ITaaS Do’s and Don’ts for Enterprises
The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support…
BPO Study's Surprising Findings on Value and Long-Term Intent in Outsourcing Relationships | Article
Buyers of outsourcing services want their service providers to invest in technologies that bring continual…
Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article
The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of…
Procurement Outsourcing Is Hot — Even for Hybrid Strategies | Article
Procurement outsourcing is the least understood but fastest-growing outsourcing story. The market is heating up…
Start-up Healthcare Company Overcomes Risks and Captures Success in Outsourced R&D | Article
Innovation is the lifeblood of entrepreneurial companies such as Inherited Health™, an online resource for…
Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article
New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value…
Forces of Change Shaping Outsourcing Solutions | Article
Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking…