New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value…
Browsing: Scalable resources
Like a pre-storm sky, a look at the investments outsourcing service providers are currently undertaking…
Charlie Bess, HP Fellow, HP Enterprise Services, says the outsourcing industry is facing “a different…
Companies both large and small often choose to outsource their IT departments so they can…
High-level customer service is essential for online. Ramping up and down call center staff due to seasonal fluctuations make it challenging to provide the kind of top-notch customer service this segment expects. Shop Direct tried a new approach for the UK: using home-based agents. Here is its success story.
During the transition CSC had to move 55 percent of Sun’s application development offshore, hire 450 employees in India during a national boom, and build two data centers in 60 days. Sun Microsystems expected CSC to produce immediate productivity gains with 42 fewer people, maintain service to 35,000 Sun employees, and support 600 applications. Here’s why it worked.
Every penny counts. CA restructured 30 offices worldwide in just 90 days. The savings went to the bottom line when the company reported its year-end results to Wall Street.
When the government agencies award a contract to IT vendors, they expect them to ramp up staff in a hurry. But carrying staff to potentially service a big contract is as cost-prohibitive as maintaining a large human resources department. That was the challenge for EMCO Technologies, a small Louisiana IT company. It hired Administaff to pick up the HR load so it could land more federal contracts and expand nationally.
How do you hire 1,000 human resource employees ASAP when you’re the untested new kid on the block? That was the challenge Visteon Corporation faced right before Ford spun off the automobile parts manufacturer. Manpower Business Solutions helped the newcomer fill its roster and cut its time to hire 50 percent.
Online customers communicate through email. But some want to do things the old-fashioned way–they want to talk to a real person about their needs. Small entrepreneurs with day jobs can’t answer their calls during the workday. Outsourcing provides a professional alternative.