Outsourcing Center, Karthik Nagendra, Business Writer
The healthcare industry may have been cautious to a fault until recently, but it is readily embracing new technologies including the cloud to serve customers better. Welcome to the era of cloud robotics. Recently, articles have popped up highlighting how robots will help with procedures connected to hair transplants. While helping people look good is …
Outsourcing Center, Patti Putnicki, Business Writer
Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done, with the normalization of mobility tools. Although the proliferation of mobility has untethered global employees from their desks, provided anytime access to the information they need to do their jobs, and given workforces newfound …
Outsourcing Center, Patti Putnicki, Business Writer
July 6, 2013: An Asiana Airlines flight carrying 307 people from South Korea to San Francisco clipped a seawall and crashed, killing three people. Although all of the causes of the crash are still being investigated at this writing, reports indicate that one big contributing factor was the pilots’ reliance on automation. They were so …
Outsourcing Center, Patti Putnicki, Business Writer
Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will all be ditching the designer accessories for the next big thing: namely, wearable computing devices. From smart watches to augmented reality glasses and contact lenses, today’s emerging tech toys have the potential to become tomorrow’s most valuable business tools. These …
Outsourcing Center, Patti Putnicki, Business Writer
There’s a reason the term is “outsourcing partner”. We’ve all heard it, or said it, a million times: Our outsourcing engagement works because of the relationship. It is a partnership, not a buyer-vendor arrangement. And for the most part, that statement has held true. Traditional outsourcing typically involved a 10-plus-year contract, along with a real …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
With the insane popularity of selfies, people clearly like being in front of the camera. And that includes using video from their smart phones. Video interviewing is actually more than cool and fun. Its usage is improving the profitability of the enterprises that use it in nine ways: from hiring better candidates faster to actually …
Outsourcing Center, Patti Putnicki, Business Writer
Forgive me if the title of this article elevated your blood pressure or caused undue anxiety. The goal here is not to discount the role of the CIO in today’s business environment but to point out the fact that, in many companies, that role has significantly changed. Almost every company is becoming technology-centric, with digital …
Outsourcing Center
How analytics, insights and innovation are revolutionizing the outsourcing industry. Take a look at the next generation of BPO! Since its mainstream inception in the 1990s, a comprehensive and successful business process outsourcing (BPO) program has consisted of three main elements: cost reduction, transaction processing of non-core functions (such as human resources and finance and …
Outsourcing Center, Patti Putnicki, Business Writer
It’s 2014, and Big Data analysis is still big news. Businesses in every market segment are scrambling to use this insight to create “right-time” experiences for their customers and internal staff. When done well, Big Data analysis gives companies a clear competitive advantage. However, for many organizations, Big Data efforts have gone awry, transforming the …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here’s one sign that outsourcing has become an accepted global business strategy: the criminals have adopted it! Yes, friends, neighbors and countrymen, criminals are hiring IT experts to perform distributed denial-of-service (DDoS) attacks, which effectively bring down Websites. NSFOCUS, Inc., a company that provides enterprise-level network security solutions and services, tracked 168,459 individual DDoS attacks …
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