Research & Insight



THE ROI for Strategic Change Management in Outsourcing | Article

Laura Stone, CEO, Stone + Company

Why do outsourcing initiatives fail? I believe poor change management is to blame. Poor change management translates into: Slower speed of adoption Lower ultimate utilization Lower proficiency Together, they all hurt the “return on investment” (ROI) “in an outsourcing effort and are limited to a “past focused” thinking to do the same activities better, cheaper, …

Outsourcing Alleviates Logistical Growing Pains | Article

Outsourcing Center, Bruce McCracken, Business Writer

Success threatened Wellington Technologies. The HP maintenance provider signed a big contract, but the scope of the win was beyond the capabilities of its existing parts delivery system. And the fact that its parts delivery agreement had penalties didn’t help. After paying those penalties, the company outsourced to meet its delivery challenges and enhance its capabilities.

Past and Future: Our List of Top Events in 2009 and Predictions for 2010 | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This year we didn’t need a top 10 list of important past events and future predictions. The worst recession anyone still working can remember and its impact is our list. Our experts shared their sage assessments. Here’s what they think: Top Events of 2009: ACS: The global recession – pure and simple. The current downturn …

Supply Chain Changes: Going Green and Going Global | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Going global and going green are two new directions supply chain outsourcing is heading. Like other BPO processes, IT and services are converging. And our experts see two new areas for supplier growth. Here’s what else the experts expect. Going global: the move to right-shoring Navanit Samaiyar, Senior Vice President, Procurement and Supply Chain services …

Changes in BPO: How Technology Is Changing the Landscape | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling to the surface that will also create a sea change, especially for BPO. Today’s way of doing things may be destined for a dusty museum five years from now. Suppliers we interviewed predicted the following will alter BPO during the …

Areas Where Outsourcing Will Grow in the Next Five Years | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Our experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says reverse outsourcing will pick up steam. This trend …

The Nuts and Bolts of Collaborative Outsourcing Relationships | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication.

Suppliers: How to Make Your Brand a Sales Accelerator | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In today’s tough outsourcing marketplace, winning all the business you can is the name of the game for suppliers. Being able to articulate what differentiates your brand in the marketplace is one way to increase your wins. Brenna Garratt knows how.

Mitigating Risk in the Race to the Cloud | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Ed Anderson, CompuCom’s new chief strategy officer, shares his insights on who should move to the cloud, when they should move, and why. He also discusses how racing a sailboat and World War II history taught him important leadership skills.

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