Research & Insight



Brewing Up IT Success: Outsource Your Network Globally | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

InBev, which brews 204 brands of beer including four global brands–Stella Artois, Beck’s, Leffe, and Brahma–had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted someone who could work with its ASP and infrastructure provider. BT fit the bill.

Yes You Can Predict the Future of BPO | Article

Phil Fersht, VP Research

Paul Nowacki analyzes the BPO trend line. His findings: GDP growth inversely impacts BPO growth. That means buyers should consider entering the market when the economy is strong to avoid the crowd. Suppliers should focus their business development efforts in the markets with the worst economies.

E-Sourcing Technology Solution Provides High Value | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

The lower middle market manufacturers ($30 – $200 million in sales) tend not to use strategic sourcing solutions. But there’s an outsourcing provider achieving value for them with e-sourcing technology available in a Software-as-a-Service model. Read how it works for a mattress manufacturer impacted by Hurricane Katrina.

Editor’s Corner: Berndt-Uwe Pagel of SAP | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company’s role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson he learned from his dad.

Aberdeen Group Study: Procurement Outsourcing Becomes More Strategic

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Every two years Aberdeen Group studies corporate plans for procurement outsourcing for the next two years. This year cost still remained the No. 1 reason to outsource. But reason No. 2 changed: today companies want their personnel to focus on more strategic activities.

How to Outsource Everything in HR

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Danka has an HR solution others may want to copy: It outsourced its entire HR function to Gevity. Here’s how it works.

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