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  • Remixing Your Retro IT Structure for Today’s World | Article

    Remixing Your Retro IT Structure for Today’s World | Article

    Cloud, virtualization, automation and mobility have fundamentally impacted the way businesses operate; yet many IT departments maintain the same roles and organizational structures that they’ve had for the past 15 years. And, for a lot of companies, that’s making IT more of a roadblock than an enabler. “I think one of the biggest challenges IT [...]

  • Retail Trends Embrace Technology in 2013 | Article

    Retail Trends Embrace Technology in 2013 | Article

    The most urgent challenge of 2012 in the retail space was consumers’ rapidly growing mobility and digital empowerment. Retailers responded by devising new ways to attract, engage and retain these droves of customers and meet their fleet-footed demand for products and services—on the customers’ devices and terms. In short, customers have embraced online shopping with [...]

  • Outcome-based Pricing: A Growing BPO Trend | Article

    Outcome-based Pricing: A Growing BPO Trend | Article

    Outsourcing the back office has been around for decades. But today there is a new way service providers are actually charging for these BPO services. It’s called outcome-based pricing. “Outcome-based pricing is a growing trend,” observes Dennis Winkler, head of the BPO practice for Alsbridge. He predicts in the near future most mortgage loan originations [...]

  • Making the Shift to a New Millennnial Enterprise | White Paper

    Making the Shift to a New Millennnial Enterprise | White Paper

    Are you struggling to? —Make your commercial models flexible enough to offer competitive and innovative products and services at a faster pace? —Meet the increasing challenges of a more diverse and distributed workforce? —Keep pace with the expectations of the new generation of digital natives This whitepaper addresses these major challenges as they help organizations [...]

  • Ten Directives for Successful Application Management | White Paper

    Ten Directives for Successful Application Management | White Paper

    Navigating the uncharted waters of continuous technology change and the consequent impact on applications demands a combination of careful analysis, a flexible approach and the right services providers. Information technology is no longer just a tool: it has become the rudder that keeps the ship on course. And as captain of that ship, the CIO [...]

  • How Social Media Is Turning Customer Care Upside-Down – and Making It Strategic Again | Article

    How Social Media Is Turning Customer Care Upside-Down – and Making It Strategic Again | Article

    Not too long ago, customer care—the proverbial contact center—was regarded as a necessity. It was corporate overhead; operational in nature, something that fulfilled a customer-facing function, much like express lane checkers at a grocery store or tellers at a bank. Move ‘em in, move ‘em out, keep ‘em happy. An important job, with potential to [...]