Latest Papers

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper
Why Relationship Matters in Delivering  Results to CFOs | White Paper
Reduce COGS with Dynamic Discounting
By January 11, 2015 Read More →
How to Use Customer Data to Improve Your Customer Experience in the Call Center
Why Financial Regulations Drive Big Data

Finance & Accounting

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper
Will Currency Risk Destroy Your Offshore Outsourcing Deal?
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
Nothing’s Too Far-Fetched for FAO
Finding Nirvana in AP Automation and Outsourcing
By February 3, 2014 Read More →

Other Recent Posts

Indosat, Tata Communications Partner to Connect Future Indonesian Enterprises

Tata Communications and Indosat, one of Indonesia’s largest telecommunication networks and services providers, have come together to provide a wide range of technology and communication solutions for Indonesian enterprises’ growing ICT requirements, while enhancing capabilities for global businesses looking to make inroads into the region. This partnership combines Indosat’s extensive regional coverage and expertise with […]

By April 1, 2015 Read More →

Firstsource to Create 450 New Jobs in Transatlantic Recruitment Push

Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, is creating up to 450 jobs in the United Kingdom and the United States. It includes 200 new jobs in the North East of England and 250 in a new center in Eugene, Ore., where client representatives, management and quality assurance staff will […]

By April 1, 2015 Read More →

EXL Healthcare, Anthem Collaboration Continues

EXL (NASDAQ: EXLS), a leading business process solutions company, and Anthem Inc. (NYSE: ANTM) have announced the renewal of their long-standing care management relationship, which spans 13 years. Anthem, Inc.’s affiliated health plans will continue to serve millions of its members on EXL’s care management platform. EXL Healthcare provides state-of-the-art care management technology that integrates […]

By March 31, 2015 Read More →