Latest Papers

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper
Reduce COGS with Dynamic Discounting
By January 11, 2015 Read More →
How to Use Customer Data to Improve Your Customer Experience in the Call Center
Why Financial Regulations Drive Big Data
Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

Finance & Accounting

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper
Will Currency Risk Destroy Your Offshore Outsourcing Deal?
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
Nothing’s Too Far-Fetched for FAO
BPO for the Next Generation
By January 20, 2014 Read More →

Other Recent Posts

Cognizant Funds 15 Maker Corps Sites to Inspire Youth

Cognizant (NASDAQ: CTSH) has announced it is sponsoring 15 Maker Corps Host Sites across the United States in 2015 as part of its ongoing initiatives to inspire student interest in science, technology, engineering, and mathematics (STEM) careers. Maker Corps supports the training and placement of making facilitators in science centers, children’s museums, schools, libraries, makerspaces […]

By April 21, 2015 Read More →

Firstsource to Create 300 New Jobs in Cardiff

Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, has announced the creation of 300 new full-time jobs in Cardiff, Wales. The roles will be based at the Firstsource Solutions center in Cardiff Bay. The new jobs are a result of the award-winning firm expanding the customer management services it […]

By April 21, 2015 Read More →

Syntel to Announce Q1 Results April 23

Syntel Inc. (Nasdaq:SYNT), a global provider of digital transformation, information technology and knowledge process services to Global 2000 companies, will announce results for the First Quarter 2015, before the market opens April 23, 2015. Syntel management will conduct a conference call at 10 a.m. (EDT) to discuss financial and operating performance for the quarter. To […]

By April 21, 2015 Read More →