WIPRO VOICE India 3.0: Shaping an Economy Immune to Future Economic Disruptions: India was the outsourcing offshoring pioneer. Where is India today? Karthik Nagendra discusses how India is poised to move to the next level. Its new models make it ready to provide buyers outsourcing success in today’s “new normal.” Ready about India 3.0.
FOCUS ON: Call/contact centers, social media, CRM, globalization, healthcare, OEMs, ecosystems New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility: Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
ACADEMIC THOUGHT SPOT - A Wipro Initiative Outsourcing Engineering R&D Is Increasing Globally: Indian service providers are investing in engineering labs where their scientists work on innovations and file for trademarks and patents. Global companies continue to outsource research and development. But these outsourcing relationships are different. Read how to make them successful.
FOCUS ON: Business transformation, hospitality, hotels, contracts, multisourcing, trends Trends in Outsourced Business Transformation in 2010 Include Hospitality Sector: A significant trend for outsourcing in 2010 is that business transformation initiatives are on the rise. So are multisourcing environments. This article looks at these and other trends, implications, and recommendations.
FOCUS ON: HR, healthcare benefits administration Changing Suppliers Improves Health Program Offerings, Benefitting the Buyer and its Employees: Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in.
FOCUS ON: Finance and accounting, accounts payable, 3PL logistics, middle market Outsourcing Accounts Payable Yields Operational Efficiency and Happy Vendors for G&K Services: G&K Services stored its paper accounts payable at offsite storage facilities. If there was an invoice dispute, it could take several weeks to resolve because of the inefficient paper retrieval process. Then it outsourced. Now authorized personnel can seamlessly retrieve archived documents with a single click.
FOCUS ON: Application development, offshoring, China, e-commerce In-house Language Skills Enhance Offshore Engagement and Enable Greater Savings: Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn’t want to spend a lot of capital. Hiring U.S. developers was not in the budget. A Chinese service provider got the job done at half the cost.
Outsourcing Buzz Blog (www.outsourcing-buzz-blog.com) is hosted by Outsourcing Center and intends to provide unique value through a comprehensive, interactive view of outsourcing and commentary from a wide variety of people and companies in the outsourcing sphere worldwide. Check it out, subscribe for e-mail delivery each week, and participate by adding your comments or questions and answers to the blogs.
Outsourcing Center's annual Outsourcing Excellence Awards program studies hundreds of the world's must successful outsourcing relationships. The papers in the Best Practices series present insightful information revealed in the annual study about challenges that outsourcing relationships encounter, along with trends and proven best practices for mitigating such challenges.
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Listen to Beth Ellyn Rosenthal of Outsourcing Center explain about the 2010 Outsourcing Excellence Awards and why you want to be a part of it. (March 2009) Download MP3
Listen to Beth Ellyn Rosenthal of Outsourcing Center explain about the 2010 Outsourcing Excellence Awards and why you want to be a part of it. (March 2009) 
