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  • How a Novel Use of a Fast-Track Benchmark helped Warner Bros. Guide Its BPO Strategy | Article

    How a Novel Use of a Fast-Track Benchmark helped Warner Bros. Guide Its BPO Strategy | Article

    2013 Outsourcing Excellence Award Winner BEST BENCHMARKING: Warner Bros. Entertainment Inc. and Alsbridge ProBenchmark “Our key stakeholders appreciated getting the information without disrupting their operations.” Jason Barkham, Vice President, Sourcing Management, Business Process Operations and Legal Affairs, Warner Bros. Entertainment Inc. Definition: The service provider helped the client benchmark its current sourcing services and helped [...]

  • Cloud Sourcing Drives Innovation, Increases Efficiency and Reduces Cost | Article

    Cloud Sourcing Drives Innovation, Increases Efficiency and Reduces Cost | Article

    2013 Outsourcing Excellence Awards Winner BEST CLOUD: Take Two Interactive and Oracle “Oracle actually spends time understanding our business and our needs. They really listen, which means they bring things to the table that are meaningful to us.” John Hinkle, Chief Information Officer, Take-Two Interactive Software, Inc. When Take-Two Interactive Software’s ERP system could no [...]

  • Superior Applications Services Help Manage Print-to-Digital Transformation | Article

    Superior Applications Services Help Manage Print-to-Digital Transformation | Article

    2013 Outsourcing Excellence Awards Winner BEST IT APPLICATIONS: Dex One and HCL “I’ve been in outsourcing engagements before, and our relationship with HCL America has definitely exceeded my expectations.” Eugene Kovnatsky, Vice President of Consumer Platforms Engineering, Dex One Dex One, a leading marketing services company in the United States, has approximately 1,500 dedicated marketing consultants [...]

  • New UK Mobile Provider Rings Up Success by Outsourcing Before Go-Live | Article

    New UK Mobile Provider Rings Up Success by Outsourcing Before Go-Live | Article

    2013 Outsourcing Excellence Awards Winner BEST BUSINESS PROCESS: Giffgaff Ltd. And Firstsource Solutions “We knew they would be ideal bed fellows for us as they were willing, dynamic and hungry for success, both for themselves and our product.” Adele Shaw, head of member services, giffgaff Ltd. Definition: Both parties worked together to create and/or improve [...]

  • Parsons Insources its Primary Carrier Relationships and Redefines its Global Carrier Strategy with Alsbridge’s Help | Article

    Parsons Insources its Primary Carrier Relationships and Redefines its Global Carrier Strategy with Alsbridge’s Help | Article

    2013 Outsourcing Excellence Awards Winner BEST NETWORK SERVICES: Parsons and Alsbridge Network Services “Out of the gate, the savings knocked it out of the park.”                                   Linda Ashworth, Telecom Manager, Parsons Definition: The service provider worked with the client’s voice, mobile and data providers to benchmark and negotiate new independent telecommunications’ contracts after several years [...]

  • A Government Agency Utilizes Outsourcing to Improve IT across Australia | Article

    A Government Agency Utilizes Outsourcing to Improve IT across Australia | Article

    2013 Outsourcing Excellence Awards Winner BEST IT INFRASTRUCTURE: Department of Broadband, Communications and the Digital Economy and ASG Group Ltd. “We developed a foundation of trust which is not always evident in outsourcing relationships.” Lee Di Berardino, Chief Information Officer, Corporate & Business, Information Technology Branch, Department of Broadband, Communications and the Digital Economy Definition: [...]