Latest Papers

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper
Reduce COGS with Dynamic Discounting
By January 11, 2015 Read More →
How to Use Customer Data to Improve Your Customer Experience in the Call Center
Why Financial Regulations Drive Big Data
Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

Finance & Accounting

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper
Will Currency Risk Destroy Your Offshore Outsourcing Deal?
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
Nothing’s Too Far-Fetched for FAO
BPO for the Next Generation
By January 20, 2014 Read More →

Other Recent Posts

Xchanging Financial Services Partners with Sphonic

Xchanging plc, a business technology and services provider, has announced its Financial Services division has signed a partnership with Sphonic, a London-based Risk Management company that provides an innovative digital Risk and Compliance platform and specialist consulting services to financial institutions across the UK and Europe. Today’s always-on, mobile world has changed how consumers and […]

By May 5, 2015 Read More →

Sierra Wireless, L&T Technology Services establish strategic collaboration to advance new Internet of Things applications

Sierra Wireless (NASDAQ: SWIR) (TSX: SW) and L&T Technology Services have entered into a strategic collaboration to provide joint solutions to customers developing products and services for the Internet of Things (IoT). Under the terms of the agreement, L&T Technology Services will establish a Legato™ Lab, a center of excellence designed to support customers worldwide […]

By May 5, 2015 Read More →

Firstsource reports Fiscal 2015 revenues

At its board meeting May 5, 2015, Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter and year ended March 2015, according to Indian GAAP. Financial Highlights for Year ended March 2015 include: Revenues at Rs.30,347 […]

By May 5, 2015 Read More →