Latest Articles

HP Splits Up—Tsunami or Fair Winds?

HP Splits Up—Tsunami or Fair Winds?

Over the last 20 plus years, I have seen the industry change in waves.  The early years were all about EDS, CSC and a reluctant IBM.  Those were the days of the big deal cowboys who defined whole segments of the industry.  The last 15 years have been mostly about the Indian heritage providers who […]

5 Reasons Outsourcing Fails
Cloud Contracts: Four Legal Traps to Avoid
You Might Need to Outsource If
Offshore Is Here to Stay!
Can Cognizant fix US healthcare with TriZetto?

Latest Papers

Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

The proliferation of cloud and new, agile technologies have ushered in the era of multi-sourcing; fundamentally changing the traditional IT landscape into a new world order. Instead of going all-in with a single IT partner, many companies are taking the “strength in numbers” approach, working with a multitude of best-of-breed and specialty providers instead of […]

Value Driven Sourcing in the Digital Era: The New Playbook
Unlocking Media Industry Innovation with the Cloud
Transforming Pharma through Big Data and Analytics
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
The Business Impact of Contact Center Attrition
By June 24, 2014 Read More →

Finance & Accounting

Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Price benchmarking should be used as a constructive tool  to align the commercials and underlying drivers to market norms. However, if not carried out in a structured and well-thought-out way it can also lead to significant value erosion. This report explains a systematic approach for HRO price benchmarking. It covers:   Typical pricing metrics in […]

By July 7, 2014 Read More →
Nothing’s Too Far-Fetched for FAO
Finding Nirvana in AP Automation and Outsourcing
By February 3, 2014 Read More →
BPO for the Next Generation
By January 20, 2014 Read More →
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing
Virtusa — Accelerating Business Outcomes | Service Provider

Other Recent Posts

WNS Renews Its Contract with Aviva

WNS Renews Its Contract with Aviva

News Release NEW YORK & MUMBAI, India—(BUSINESS WIRE)—Oct. 1, 2014—WNS (Holdings) Limited (WNS) (NYSE:WNS), a leading provider of global Business Process Management (BPM) services, today announced its contract renewal with Aviva. The contract that would be expiring on November 16, 2016 has been renewed for an additional five years until March 31, 2022 on mutually acceptable […]

Accenture Awarded $16.3 Million Contract to Develop Mobile Maintenance Support System for the U.S. Navy

Accenture Awarded $16.3 Million Contract to Develop Mobile Maintenance Support System for the U.S. Navy

Accenture Awarded $16.3 Million Contract To Develop Mobile Maintenance Support System for the U.S. Navy ARLINGTON, Va.; Oct. 7, 2014 – Accenture Federal Services will develop a new maintenance system featuring mobile devices to help increase efficiencies and generate cost savings for the U.S. Department of the Navy’s shipyard maintenance operations. The contract has a […]

Infosys Launches Solution to Automate and Simplify Bank Transaction Reconciliation Process

Infosys Launches Solution to Automate and Simplify Bank Transaction Reconciliation Process

News Release Bangalore, October 2, 2014: Infosys, a global leader in consulting, technology and outsourcing solutions, today, announced the launch of the Infosys Transaction Reconciliation Solution (ITRS). ITRS is a unified solution that helps banks automate and centralize their reconciliation across multiple channels, reduces costs by offering simple, easy-to-use tool for bank employees to perform […]