WIPRO VOICE Outsourcing Speeds, Standardizes, and Automates Routine Marketing: Don't fire your ad agency, but do consider outsourcing any marketing function you can reduce to a template. Learn how technology provides real numbers for smarter marketing decisions.
FOCUS ON: Contracts, Communication, Governance, Reasons for Failure Study Reveals Buyers' Areas of Disappointment in Outsourcing: Buyers often experience situations that fail to fulfill their expectations. These can lead to frustration, costly renegotiations, or even failure. A study of 36 buyers reveals areas of disappointment and how to address them.
ACADEMIC THOUGHT SPOT - A Wipro Initiative How to Manage an Offshore Relationship During a Recession: Four managerial concerns arise during a recession, which significantly impact the buyer and provider. A Stanford academic shares mitigation techniques.
EVEREST VOICE How Much BPO Work Should Buyers Outsource and How Much Should They Send Offshore?: Five years ago moving 50 percent of the work offshore required major discussions for executives to approve the move. Today they would ask why send only 50 percent of the outsourced work offshore. Here's how to answer the "how much" question.
FOCUS ON: Healthcare, Print Services Methodist Healthcare Outsources Printing to Improve Savings and Service: Before outsourcing, the medical center sent printing off site, relinquishing control. Then it outsourced to Xerox Corporation. As a result, there’s more money for better patient care, and the hospital is more competitive.
FOCUS ON: Retail, Manufacturing Outsourcing Protects Company's Cash Flow through Managed Services Solution: A paint contractor could maximize his credit at a Kelly-Moore store, then purchase more products at another store the same day. The second store wouldn’t know he had exceeded his credit limit because the IT system didn’t synch up in real time … until it outsourced to Tomax.
FOCUS ON: Thought Leadership, Marketing Thought Leadership Marketing: Creating the Edge for Knowledge-Intensive Firms: In the current hyper-competitive marketplace, it's hard for companies to describe what makes their business different from their competitors. According to Karthik Nagendra, thought leadership marketing is one way. He describes how companies are using this new branding tool.
Outsourcing your J.D.Edwards Financials to save on bottom line
- This report describes how a relatively small internal department of a conglomerate in Mauritius has equipped itself over the last few years to offer back office services of any organisation using J.D.Edwards ERP system. - July 2009
The search for gold: Helping banks to tap alternative
- The recent credit crisis forced banks to shore up their capital. The Direct Banking Model facilitates customer acquisitions in a new geography while maintaining a lean cost structure. - July 2009
Kofax BPO Use Case
- What is the de facto choice for the BPO provider's next initiative or upgrade of current systems? Global BPO boosts client acquisition and achieves 100% ROI. - July 2009
Building Your Business Case for Best-Practice IT Services Delivery
- When comparing IT service delivery models of in-house, traditional outsourced services, or an on-demand solution, companies often base their decision on a total cost of ownership (TCO) analysis. Smart companies ensure the analysis includes not only the IT ... - July 2009
Ahead of the Curve: The Steps You Need to Take Now
- This report outlines the actions companies need to take now, to be in a strong position to meet workforce and productivity requirements when the economy recovers. - June 2009
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Listen to Beth Ellyn Rosenthal of Outsourcing Center explain about the 2010 Outsourcing Excellence Awards and why you want to be a part of it. (March 2009) Download MP3
Impact of Regulatory Changes on Offshoring in Financial Services: Fact-based view of offshoring implications of regulatory and legal provisions by U.S. financial services companies - focus on the impact of the Troubled Asset Relief Program (TARP). This is the preview deck. The full report is available for purchase by clicking here.
Supplier Spotlight – AppLabs: Complimentary paper - Highlights AppLabs capabilities as a leading specialist testing services supplier. This is the preview deck. The full report is available for purchase by clicking here.
Subscribe to future podcasts in iTunes by clicking 
Listen to Beth Ellyn Rosenthal of Outsourcing Center explain about the 2010 Outsourcing Excellence Awards and why you want to be a part of it. (March 2009) 
