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  • The Mobility Phenomenon: The Megatrend that’s Changing Everything | Article

    The Mobility Phenomenon: The Megatrend that’s Changing Everything | Article

    Can you even remember what it was like to have to be in a “place” to make a call? When a flat tire meant a search for a pay phone? When email was something that accumulated between Friday and Monday, until the office computer was powered back on? It’s hard to believe that when the [...]

  • Predictions about the Future of Cloud Computing: Possibilities and Issues | Article

    Predictions about the Future of Cloud Computing: Possibilities and Issues | Article

    Definition: “Cloud computing provides on-demand network access to a shared pool of configurable computing resources that users can rapidly provision and release with minimum client or provider interaction.” — From Cloud Sourcing for the Corporation by Ben Trowbridge, CEO, Alsbridge “I think there will be an explosion” in the near term, predicts Steven Morris, senior [...]

  • Why Analytics Is So Important Today and the Eleven Trends Impacting It | Article

    Why Analytics Is So Important Today and the Eleven Trends Impacting It | Article

    Outsourcing providers have been offering their clients analytics services for at least 15 years. “But today the interest in analytics is completely unprecedented,” reports Pankaj Kulshreshtha, senior vice president, analytics and research at Genpact. Earlier, clients only considered a few specialized functions were appropriate for the ‘quants’; today it’s all functions, he notes. “Procurement, marketing [...]

  • Under the Radar: A Look at the Oft-Overshadowed ITO Trends for 2012 | Article

    Under the Radar: A Look at the Oft-Overshadowed ITO Trends for 2012 | Article

    If ITO were a movie, Cloud, analytics and mobility would be the headliners. Although this trendsetting triad is having a dramatic impact on how services are consumed and how companies operate, a number of other significant trends are emerging in the ITO space. This article focuses on those unsung heroes and the impact they’ll have [...]

  • The Great ITO Shakeout: How Cloud, Competition and a Maturing Market are Transforming ITO | Article

    The Great ITO Shakeout: How Cloud, Competition and a Maturing Market are Transforming ITO | Article

    In the world of IT, Cloud has been the media darling, taking center stage in every conversation and publication. While it’s true that Cloud is a major trend in and of itself, its adoption has caused a domino effect in the industry as a whole. The advent of utility-based pricing, in combination with a more [...]

  • The Nine Shock Waves That Will Hit BPO in the Next 24 Months | Article

    The Nine Shock Waves That Will Hit BPO in the Next 24 Months | Article

    The big headline in BPO:  The continuing global economic changes are causing a paradigm shift in the way organizations are doing business, according to Dinanath Kholkar, Head, BFS & INS, BPO Services, Tata Consultancy Services (TCS). “Higher returns on investments, faster turnaround times and the need to reach out to emerging markets are the need [...]

  • Other Recent Articles/Papers

  • A look inside BancTec’s Remittance Processing | Video

    A look inside BancTec’s Remittance Processing | Video

    A look inside a BancTec Center of Excellence shows how remittance processing can be automated and optimized into a single, streamlined process that both ensures quality and reduces risks for customers. BancTec calls it Intelligent Business Process Outsourcing or iBPO.

    January 30, 2012 | 0 comments | Read More

  • Symphony Services | Service Provider

    Symphony Services | Service Provider

    Symphony Services is a software innovation company. We help our clients ideate, develop, deploy and manage innovative software and software-enabled products. Our solutions address traditional and new software product engineering challenges created by faster release cadences, the need for mobile cross-platform user experiences and the shift to a cloud delivery model. Symphony Services has changed [...]

    January 19, 2012 | 1 comment | Read More

  • Key Fraud and Security Considerations for Confidence in the Cloud | Event

    Key Fraud and Security Considerations for Confidence in the Cloud | Event

    Tuesday, January 17, 2011  |  10:00 a.m. PST Most CIOs today agree that the promise of cloud computing is faster time to value and greater scalability – all with lower upfront costs and overhead. Yet while there are certainly benefits to be realized in the cloud, organizations are finding not all clouds are created equal, [...]

    January 12, 2012 | 0 comments | Read More

  • The Retail Revolution: Big Changes in Store for 2012 | Article

    The Retail Revolution: Big Changes in Store for 2012 | Article

    The past few years have not been kind to retailers. Sluggish economies, shrinking margins and a more cost-conscious consumer have taken their proverbial toll. “We’ve seen retail sales increase by 5 percent to 6 percent, yet profits declined from 3.5 percent to 2 percent.  So, even though stores are selling more, they’re making less,” explained [...]

    January 10, 2012 | 2 comments | Read More

  • Indian Providers and the Elusive Productivity Issue | Article

    Indian Providers and the Elusive Productivity Issue | Article

    Indian BPOs got their start competing on price. Now there are geographies that offer even lower prices. At the same time, buyers’ shopping criteria includes more than just price. How are BPOs adopting to the new pressures? Here are four major world trends affecting Indian BPOs and their productivity goals. 1.  The changing marketplace “The [...]

    January 10, 2012 | 0 comments | Read More