Latest Papers

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper
Reduce COGS with Dynamic Discounting
By January 11, 2015 Read More →
How to Use Customer Data to Improve Your Customer Experience in the Call Center
Why Financial Regulations Drive Big Data
Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

Finance & Accounting

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper
Will Currency Risk Destroy Your Offshore Outsourcing Deal?
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
Nothing’s Too Far-Fetched for FAO
BPO for the Next Generation
By January 20, 2014 Read More →

Other Recent Posts

ITO, BPO Industry Veteran John Eagleson Joins Pace Harmon as Principal

Adding a key industry veteran to its proven team of business transformation and outsourcing advisors, Pace Harmon has announced the appointment of John Eagleson as Principal. With a strong background of executive-level management consulting and as a financial services industry executive, Eagleson brings a new capability to Pace Harmon via his specialization in Human Capital […]

By April 16, 2015 Read More →

Dell, Red Hat Upgrade Production-Ready, OpenStack Private Cloud Offering

Dell and Red Hat Inc., the world’s leading provider of open source solutions, announced an enhanced edition of the Dell Red Hat Cloud Solution, a co-engineered, enterprise-grade private-cloud solution based on OpenStack. The upgraded solution addresses enterprise customer demand for more flexible, elastic and agile IT services. Designed to help customers build OpenStack-powered, highly-scalable clouds, […]

By April 13, 2015 Read More →

RSA Breach Readiness Survey Finds Majority Not Prepared

RSA, The Security Division of EMC (NYSE: EMC), has released the results of a new global breach readiness survey that covered 30 countries and compared those global results with a survey of the Security for Business Innovation Council (SBIC), a group of top security leaders from the Global 1000. Using the SBIC as a benchmark, […]

By April 13, 2015 Read More →