Latest Articles

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

 Today’s empowered customer interacts via many channels, forcing organizations to evolve in order to provide a seamless, consistent customer experience across all of them. The vast array of channels available to consumers runs the gamut from Web, phone, IVR, mobile applications and self-service to e-mail, video, mobile Web and social media. Consistency among all customer […]

Enabling Greater Adoption of Private Exchanges
Five More Hazards in Outsourcing Transitions
Will Currency Risk Destroy Your Offshore Outsourcing Deal?
How to Do a Successful Outsourcing Transition
Four and a Half Hazards in Outsourcing Transitions

Finance & Accounting

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Will Currency Risk Destroy Your Offshore Outsourcing Deal?
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
Nothing’s Too Far-Fetched for FAO
Finding Nirvana in AP Automation and Outsourcing
By February 3, 2014 Read More →
BPO for the Next Generation
By January 20, 2014 Read More →

Other Recent Posts

Damm Group Equips Field Sales Team with New Levels of Data and Insight through Mobile Solution Developed with Accenture

BARCELONA–(BUSINESS WIRE)–Damm Group, the Spanish beverage company, has implemented a mobile application which allows its salesforce to make data-driven decisions when negotiating commercial agreements, and to more effectively target promotional activity. Developed by Accenture (NYSE:ACN), the new application integrates an SAP® CRM solution with Microsoft Windows® 8 tablets to provide sales representatives and distributors with […]

Infosys to Support Strategic IT Transformation at TNT

BANGALORE, March 2, 2015 /PRNewswire/ – Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, today announced it has signed a five-year agreement with the leading global express delivery company TNT, to help TNT simplify and transform its technology applications. As part of its turnaround and transformation strategy called ‘Outlook’, TNT is overhauling its […]

Zensar Technologies Announces Significant New Deals in Infrastructure Management

Zensar enhances its portfolio to create a rich and comprehensive set of services to meet the infrastructure needs of its clients January 29, 2015, Westborough, MA Zensar Technologies, a leading software services and infrastructure provider, announced significant multimillion dollar deals in its Infrastructure Management (IM) Business in the U.S. in the last month, and plans […]