Latest Articles

5 Reasons Outsourcing Fails

5 Reasons Outsourcing Fails

The rich and long history of outsourcing has evolved to be a more complex process over the years. Today’s outsourcing is for tasks that are mission critical for enterprises worldwide. These include outsourcing for high-end tasks such as product design and engineering, strategic outsourcing of functions and niche skills that require innovation, and others that […]

Cloud Contracts: Four Legal Traps to Avoid
You Might Need to Outsource If
Offshore Is Here to Stay!
Can Cognizant fix US healthcare with TriZetto?
Is Your Maintenance & Support Approach Making Your IT Sick?

Latest Papers

Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

The proliferation of cloud and new, agile technologies have ushered in the era of multi-sourcing; fundamentally changing the traditional IT landscape into a new world order. Instead of going all-in with a single IT partner, many companies are taking the “strength in numbers” approach, working with a multitude of best-of-breed and specialty providers instead of […]

Value Driven Sourcing in the Digital Era: The New Playbook
Unlocking Media Industry Innovation with the Cloud
Transforming Pharma through Big Data and Analytics
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
The Business Impact of Contact Center Attrition
By June 24, 2014 Read More →

Finance & Accounting

Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Price benchmarking should be used as a constructive tool  to align the commercials and underlying drivers to market norms. However, if not carried out in a structured and well-thought-out way it can also lead to significant value erosion. This report explains a systematic approach for HRO price benchmarking. It covers:   Typical pricing metrics in […]

By July 7, 2014 Read More →
Nothing’s Too Far-Fetched for FAO
Finding Nirvana in AP Automation and Outsourcing
By February 3, 2014 Read More →
BPO for the Next Generation
By January 20, 2014 Read More →
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing
Virtusa — Accelerating Business Outcomes | Service Provider

Other Recent Posts

Wipro and Chesapeake partner to deliver Balance Sheet Reconciliations and Treasury Solutions

Wipro and Chesapeake partner to deliver Balance Sheet Reconciliations and Treasury Solutions

London, United Kingdom and Bangalore, India – September 15, 2014: Wipro Ltd. (NYSE:WIT), a leading global information technology, consulting and business process services company and Chesapeake System Solutions Inc. (Chesapeake), a premier provider of financial software solutions, today announced a global alliance partnership. Wipro will offer Chesapeake’s suite of financial software solutions that encompass Reconciliation […]

POSCO Selects Oracle Product Hub and Oracle Engineered Systems to Provide Greater Customer Value with Advanced Order Process

POSCO Selects Oracle Product Hub and Oracle Engineered Systems to Provide Greater Customer Value with Advanced Order Process

News Release Leading Global Steel Manufacturer Dramatically Reduces Response Time by Streamlining Business Processes and Increasing Productivity with an Enterprise Information Hub REDWOOD SHORES, Calif. – September 23, 2014 News Summary In an ever-changing business environment, manufacturing companies must be able to manage vast amounts of data quickly and efficiently. To accommodate a growing customer […]

Tata Consultancy Services and Singapore Management University Announce Extension of SMU-TCS iCity Lab Partnership

Tata Consultancy Services and Singapore Management University Announce Extension of SMU-TCS iCity Lab Partnership

News Release Singapore Government grant also recognizes successful local joint venture in developing intelligent community care solutions for senior citizens Singapore, September 9, 2014: The SMU-TCS iCity Lab (iCity Lab), a Singapore Management University (SMU) and Tata Consultancy Services (TCS) joint venture focused on research and development of intelligent city solutions, is proud to announce that […]