Latest Papers

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper
Reduce COGS with Dynamic Discounting
By January 11, 2015 Read More →
How to Use Customer Data to Improve Your Customer Experience in the Call Center
Why Financial Regulations Drive Big Data
Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

Finance & Accounting

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper
Will Currency Risk Destroy Your Offshore Outsourcing Deal?
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
Nothing’s Too Far-Fetched for FAO
BPO for the Next Generation
By January 20, 2014 Read More →

Other Recent Posts

CSC to Deliver First-of-Type Patient Care Coordination Center

CSC (NYSE:CSC), a global leader in next-generation IT services and solutions, has signed a new contract to deliver and co-manage a first-of-type Patient Care Coordination Center (PCCC). CSC will be delivering the PCCC in partnership with the NHS Trafford Clinical Commissioning Group (CCG), providing a complete end-to-end offering. Services will range from initial patient communications […]

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Avista Utilities Replaces Legacy Customer System with Oracle Utility Solution

Transitioning from a 20-year-old, homegrown customer information system to one that is more modern and comprehensive allows utilities to improve customer service, enhance financial performance and adapt to a changing industry. Making this upgrade is no small endeavor, but Avista Utilities—which provides energy services and electricity to 362,000 customers and natural gas to 323,000 customers […]

By April 28, 2015 Read More →

Accenture Awarded $966 Million Contract to Support Federal Student Aid Programs

The U.S. Department of Education has awarded Accenture Federal Services a 10-year, $966 million contract to continue operations and maintenance of the federal financial aid system that helps make college a reality for millions of students and their families. Accenture has been working with the department on the Common Origination and Disbursement (COD) system since […]

By April 28, 2015 Read More →