Latest Articles

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

 Today’s empowered customer interacts via many channels, forcing organizations to evolve in order to provide a seamless, consistent customer experience across all of them. The vast array of channels available to consumers runs the gamut from Web, phone, IVR, mobile applications and self-service to e-mail, video, mobile Web and social media. Consistency among all customer […]

Enabling Greater Adoption of Private Exchanges
Five More Hazards in Outsourcing Transitions
Will Currency Risk Destroy Your Offshore Outsourcing Deal?
How to Do a Successful Outsourcing Transition
Four and a Half Hazards in Outsourcing Transitions

Finance & Accounting

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Will Currency Risk Destroy Your Offshore Outsourcing Deal?
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
Nothing’s Too Far-Fetched for FAO
Finding Nirvana in AP Automation and Outsourcing
By February 3, 2014 Read More →
BPO for the Next Generation
By January 20, 2014 Read More →

Other Recent Posts

Infosys to Set up Model ‘Smart City’ to Demonstrate Advances in Urban Development

NEWS RELEASE New Delhi – January 14, 2015: Infosys, a leader in consulting, technology, outsourcing and next-generation services, today announced its commitment to invest and develop its Mysore campus as a ‘Smart City’. The company will also provide its expertise in the areas of smart infrastructure planning and sustainable building technology to the Ministry of […]

Capgemini Launches New Automotive Insights Laboratory to Help Car Manufacturers Leverage Big Data and Improve Customer Experience

NEWS RELEASE January 15, 2015 Paris – Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced the launch of its new Automotive Insights Laboratory, as part of its new AutomotiveConnect offer. The new digital virtual lab will help vehicle manufacturers gain value from data to enable improved customer experience […]

IBM Opens First Cloud Center in Mexico

Mexico City – 14 Jan 2015: As part of its $1.2 billion investment to expand its cloud services, IBM (NYSE: IBM) today announced the opening of its first cloud center in Mexico. Located in Querétaro, near Mexico City, the new facility strengthens IBM Cloud’s presence in Latin America by offering data residency within the region, […]