Latest Articles

What is Outsourcing?

What is Outsourcing?

Outsourcing, which by definition is the transfer of ownership of a process to another company, is not a new concept—almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing and collection activity; an auto manufacturer may outsource its […]

Top Four Reasons to Outsource Managing BYOD
How to Build Customer Loyalty
HP Splits Up—Tsunami or Fair Winds?
5 Reasons Outsourcing Fails
Cloud Contracts: Four Legal Traps to Avoid

Latest Papers

Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

Gain Transparency and Control in a Multi-sourced Environment with Enterprise Service Management

The proliferation of cloud and new, agile technologies have ushered in the era of multi-sourcing; fundamentally changing the traditional IT landscape into a new world order. Instead of going all-in with a single IT partner, many companies are taking the “strength in numbers” approach, working with a multitude of best-of-breed and specialty providers instead of […]

Value Driven Sourcing in the Digital Era: The New Playbook
Unlocking Media Industry Innovation with the Cloud
Transforming Pharma through Big Data and Analytics
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
The Business Impact of Contact Center Attrition
By June 24, 2014 Read More →

Finance & Accounting

Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking

Price benchmarking should be used as a constructive tool  to align the commercials and underlying drivers to market norms. However, if not carried out in a structured and well-thought-out way it can also lead to significant value erosion. This report explains a systematic approach for HRO price benchmarking. It covers:   Typical pricing metrics in […]

By July 7, 2014 Read More →
Nothing’s Too Far-Fetched for FAO
Finding Nirvana in AP Automation and Outsourcing
By February 3, 2014 Read More →
BPO for the Next Generation
By January 20, 2014 Read More →
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing
Virtusa — Accelerating Business Outcomes | Service Provider

Other Recent Posts

Endurance Specialty Holding, Ltd. Transitions Policy Administration and Rating Systems to Accenture Duck Creek Software

Endurance Specialty Holding, Ltd. Transitions Policy Administration and Rating Systems to Accenture Duck Creek Software

News Release NEW YORK; Oct. 21, 2014 – Accenture (NYSE: ACN) announced that Endurance Specialty Holding, Ltd., a global specialty provider of property and casualty (P&C) insurance and reinsurance, has gone into production with Accenture Duck Creek Policy and Rating software to support its diverse worldwide client portfolio. The new software provides comprehensive functionality that […]

Dell Helps Radboud University Gain Control of Provisioning and Access Governance, Cutting Enrollment Time by 50 Percent

Dell Helps Radboud University Gain Control of Provisioning and Access Governance, Cutting Enrollment Time by 50 Percent

News Release Date : 10/21/2014 Round Rock, Texas Dell One Identity Manager enabled the university to simplify governance by merging multiple roles into a single identity Risk reduced by ensuring more than 45,000 users have only the access they need Dell Software today announced that Radboud University, a leading Dutch academic community, deployed Dell One […]

DE BEERS Selects HCL for IT Infrastructure Transformation Engagement

DE BEERS Selects HCL for IT Infrastructure Transformation Engagement

News Release Oct 22, 2014-Noida, India, Johannesburg, South Africa, October 22, 2014: HCL Technologies, a leading global IT services provider today announced that the company has signed an IT Infrastructure transformation contract with The De Beers Group of Companies, the world’s leading diamond business. Leveraging its Enterprise of Future (EoF) offering, HCL will deliver end-to-end […]