Research & Insight

Function

Robotic Process Automation

Stay Healthy with Robotics in the Cloud!

Outsourcing Center, Karthik Nagendra, Business Writer

The healthcare industry may have been cautious to a fault until recently, but it is readily embracing new technologies including the cloud to serve customers better. Welcome to the era of cloud robotics. Recently, articles have popped up highlighting how robots will help with procedures connected to hair transplants. While helping people look good is …

Is Automation Putting The Human Workforce on Auto-Pilot?

Outsourcing Center, Patti Putnicki, Business Writer

July 6, 2013: An Asiana Airlines flight carrying 307 people from South Korea to San Francisco clipped a seawall and crashed, killing three people. Although all of the causes of the crash are still being investigated at this writing, reports indicate that one big contributing factor was the pilots’ reliance on automation. They were so …

Beyond Automation: The Importance of Human Analytics in Social Media Monitoring

Anand Chopra, Ph.D., Research & Analytics, Wipro BPO

Mobile networking. Online games. Social computing. As personal and professional worlds collide, social media is generating huge amounts of unstructured data that’s brimming with business insights — from consumer preferences to competitor activities. That’s why many companies are using social media monitoring tools to “listen” to these conversations. These automated tools — from firms such …

Maximizing Healthcare Payment Automation | White Paper

Outsourcing Center, Staff Writer

More than half of the transactions within the US healthcare industry are still paper-based. In addition, there is a processing lag if the payment is paper and the remittance is electronic. Several major challenges plague the healthcare industry’s quest to automate the payments process, and many healthcare providers, billing companies, and banks serving healthcare providers …

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