Cultivating a productive 1:1 customer engagement demands integrated data Outdated, paper-based processes, information silos and…
Browsing: Customer Satisfaction
If you’ve been able to resist outsourcing while the world around you is doing it,…
Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you…
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
It’s 2014, and Big Data analysis is still big news. Businesses in every market segment…
BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have…
This is the second article in a series on how companies are using Big Data…
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy…