
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
It’s 2014, and Big Data analysis is still big news. Businesses in every market segment…
BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have…
This is the second article in a series on how companies are using Big Data…
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy…
Fear of surrendering control is probably the main factor holding many IT directors back from…
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
The digital age has changed customer DNA forever. They have no patience with 9 to…