Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Customer Satisfaction
On the Edge—Disruption in Big Data Analysis and Business Models
It’s 2014, and Big Data analysis is still big news. Businesses in every market segment…
New Buyer Demands and SMAC Are Changing Both Providers and BPO
BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have…
Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house
This is the second article in a series on how companies are using Big Data…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
How Big Data is Becoming Predictive, Helping Executives Make Better Decisions
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
Social Media and Mobile Collaboration: Game Changer for Financial Services Industry
For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy…
Top Five Reasons for IT Directors to Outsource IT Services
Fear of surrendering control is probably the main factor holding many IT directors back from…
Big Data Trends : New Uses, New Challenges, New Solutions
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
What to Outsource in the 24×7 Marketing Age
The digital age has changed customer DNA forever. They have no patience with 9 to…