Insurance Carriers, Take Note: Explosive Growth Is No Accident
Cultivating a productive 1:1 customer engagement demands integrated data Outdated, paper-based processes, information silos and…
Customer Satisfaction
Five Signs That You Might Need to Outsource
If you’ve been able to resist outsourcing while the world around you is doing it,…
Leading Reasons to Outsource Your IT Services
Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you…
Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
On the Edge—Disruption in Big Data Analysis and Business Models
It’s 2014, and Big Data analysis is still big news. Businesses in every market segment…
New Buyer Demands and SMAC Are Changing Both Providers and BPO | Article
BPO, the outsourcing constant, is continually changing. Here’s the constant: Service providers in 2014 “have…
Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house | Article
This is the second article in a series on how companies are using Big Data…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing | Article
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
How Big Data is Becoming Predictive, Helping Executives Make Better Decisions | Article
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
Social Media and Mobile Collaboration: Game Changer for Financial Services Industry | Article
For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy…