Backsourcing: An Emerging Trend? | Article
Many companies that have outsourced their Information Technology functions now are beginning to backsource, pulling those functions back in-house as outsourcing contracts expire or are terminated.
Archive for September, 1998
September 1, 1998 | 0 comments | Read More
The Power of Knowledge | Article
Strife occurs in outsourcing relationships; that’s a fact. Sometimes the friction is due to clashes between the vendor account manager and the client; sometimes the adversarial situation develops during disagreements about the price paid and the service received for that price.
September 1, 1998 | 0 comments | Read More
Distinguishing Between Dispute and Discussion: | Article
Why do customers and suppliers often mutually characterize their outsourcing relationships as adversarial? The single biggest reason is a failure by both parties to distinguish between legitimate disagreement and discussion, on the one hand, and improper and harmful dispute, on the other.
September 1, 1998 | 0 comments | Read More
Keeping Relationships Cordial | Article
As in any professional or personal relationship, the best way to keep things on a positive note is communication. And since first impressions last, it’s crucial that business process outsourcing (BPO) relationships get off on the right foot, according to Claude Hartridge, Partner and leader of the BPO Transaction Development Group in Europe for PricewaterhouseCoopers.
September 1, 1998 | 0 comments | Read More
Transcending the Adversarial | Article
Outsourcing: All outsourcing relationships are adversarial in nature because vendors want to be paid as much as possible for delivering as little service as possible, while customers want as much service as possible for as little money as possible. That, in a nutshell, is how Dean Davison, analyst, Meta Group, sees the industry.
September 1, 1998 | 0 comments | Read More
A Blueprint for Success | Article
In the early days of the outsourcing industry, CEOs usually made the decision without input from their data processing organization. That created a situation where the very concept of outsourcing was adversarial, according to John Harris, corporate vice president of marketing and strategy, EDS.
September 1, 1998 | 0 comments | Read More
When a Fixed Solution Won’t Work… | Article
John Fretwell had a problem. His company, ING Barings Securities (Hong Kong) Limited, needed to improve the quality of service provided through their whole organization, as part of a fast track upgrade program for their equity business.
September 1, 1998 | 0 comments | Read More
