A regular attendee of conferences on outsourcing, Norman Haighton, one of the directors of the Benefits Agency at the Department of Social Security in the UK, wants to learn as much as possible about outsourcing in the private sector.
Outsourcing changes are usually linked to developments in the computer industry. In the past, mainframe operations have been the dominant way in which a company runs its information technology (IT). So consequently, outsourcing has drifted towards farming out entire computer centers. With more decentralized operations, such as LANs and WANs, the possibilities of selective outsourcing has become reality, opening the door to multiple vendors and the outsourcing of different environments. This leads to the question of whether to choose best-in-class providers or single integrators.
Most companies find it difficult to part with any function (outsource) that directly touches their clients or employees because the staff and customers are often considered a company’s most important assets, says Attorney David Guedry, a partner at Hughes and Luce, L.L.P.
One of the objectives of many outsourcing deals is to reduce costs and in the past this often meant a reduction in IT labor expenses or layoffs, says analyst Allie Young of Dataquest…
An employee who finds out by way of the rumor mill that their job is being outsourced isn’t going to feel to good about their employer or the company their job is transitioning to, says Bob Evans, vice president and general manager of Unisys Outsourcing.
The Royal Bank of Scotland has shown a willingness to be innovative throughout its storied history that began on May 31, 1727. And in the last year of the 20th century, the bank, along with its human resources (HR) department continues to clear a path for others in the European banking industry to follow.
Outsourcing is changing HR, and HR is changing outsourcing. From its early roots of handling payroll processing, the outsourcing of Human Resources (HR) functions grew strong and produced outsourcing offshoots in benefits administration. Business processes such as health care, pension and 401k plans soon flourished, and HR became a stalwart market segment within the outsourcing industry.
Outsourcing Buzz Blog Outsourcing Alert