What strategies can a CIO deploy when the IT team needs to perform an implementation but is hindered from doing so because they don’t have the new skills and must also continue performing daily functions of the IT department? This paper discusses a unique approach, known as “Transitional Outsourcing.”
What is the best way for a healthcare payer to position itself for future success? This white paper discusses the business requirements and constraints the healthcare payer sector now must tackle and defines a business model for success in supporting those conditions.
Many of the major IT service providers have entered the BPO market. IBM stayed on the sidelines. Now that may change with its announcement to purchase PwC’s consulting division.
BPO suppliers and consultants share their real life experiences in the context of the Conference Board study.
CPOE is the new buzzword in health care outsourcing. El Camino Hospital \x0d\x0ainstalled a CPOE system in 1969. This case study explains CPOE’s evolution.
The Conference Board just completed an extensive study of HR buyers. Great satistics and trenchant observations about what they would do differently next time.
A retail start-up had to grow quickly but did not want to invest in an expensive customer relationship management system. Outsourcing came to the rescue.
WorldCom’s bankruptcy threatens to disrupt its corporate users. The ones who outsourced may be in better shape to weather the storm.
Facilities Management firms save clients money as they develop new models for successful, multi-service outsourcing that apply to many industries.
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.
How well does your IT outsourcing perform? (i)Structure created a simple test you can take on the Web to answer that question.
What’s the best strategy for the role of your CIO if you outsource your IT infrastructure and people? Are there advantages or risks in keeping the CIO there? Or, should you move the position to the service provider? The answer may surprise you.
Exit provisions are among the most valuable contractual protections for a buyer. Here are seven important considerations in building a strong exit strategy.
What do you do when a government agency requires you to insure a sector that guarantees you will lose money? One insurance company outsourced to ensure it lost as little as possible.
When it comes to structuring an outsourcing relationship, the details make the difference between blue chip deals and fiascos. How you undertake the behind-the-scenes work before an outsourcing relationship begins is crucial. This is Part 3 in our creating a successful outsourcing relationship series.
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