Three Kinds of Savings | Article
How does labor arbitrage create value? Peter Bendor-Samuel analyzes the numbers and explains the three ways companies can benefit.
Archive for September, 2003
September 1, 2003 | Read More
Outsourced ASP/VMI Platform Appeals to Chicago Rawhide’s Manufacturing Clients | Article
A manufacturing company faced an operational challenge: finding the best way to manage inventory and delivery of vital goods on time to its manufacturing clients throughout the world. An ASP solution worked so well it now is a major selling point.
September 1, 2003 | Read More
Is There Life After Signing a Long-term Outsourcing Contract? | Article
Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees clear benchmarking differentiation. Read why this leading financial institution enjoys a significant competitive advantage because it outsources these processes.
September 1, 2003 | Read More
Part 1: A Diamond In The Rough | Article
Procurement outsourcing is a strategic decision requiring serious consideration. In Part 1 of a three-part series, Tracey Hinkle of EDS discusses the key points to ponder.
September 1, 2003 | Read More
Outsourcing Inbound Email Response to India Strengthens Timely Customer Care | Article
You don’t need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It’s a better way to keep customers happy with their customer service.
September 1, 2003 | Read More
The Everest Health CheckSM | Article
A successful outsourcing relationship has more components beside price and service levels. Buyers who also are concerned about strategic alignment and governance do better. A new Everest tool — the Health CheckSM — helps users determine the health of their relationships.
September 1, 2003 | Read More
Contracting for Change | Article
Business environments change over time. Attorney Allen Klein shares five principles to fairly allocate costs and benefits as an outsourcing relationshiop changes over time.
September 1, 2003 | Read More
Taking Pains with a Hospital’s Transition to Outsourcing | Article
There are common characteristics among successful transitions. We highlight some of them in the story of a successful transition, despite a complex and sensitive scenario.
September 1, 2003 | Read More
IBM Helps Companies Relying on Mainframes to Move to the Future | Article
The Aberdeen Group reports 70 percent of business applications today are still processed by mainframes. But employees can’t access or share this information using the Web. IBM’s Legacy Transformation Services can help companies make the transition.
September 1, 2003 | Read More
What Runs Through the Veins of a Successful Outsourcing Relationship? | Article
What happens after your ERP implementation or other IT initiative stalls or worse, fails? Here’s how a leading company successfully recovered from such a situation in rapid time and came out even stronger than planned.
September 1, 2003 | Read More
