A manufacturing company faced an operational challenge: finding the best way to manage inventory and delivery of vital goods on time to its manufacturing clients throughout the world. An ASP solution worked so well it now is a major selling point.
Facilities and real estate management processes are a highly specialized set of services that can make all the difference in building effective tenant relationships. Since Travelers occupies some buildings as a tenant but is the landlord in others, it sees clear benchmarking differentiation. Read why this leading financial institution enjoys a significant competitive advantage because it outsources these processes.
Procurement outsourcing is a strategic decision requiring serious consideration. In Part 1 of a three-part series, Tracey Hinkle of EDS discusses the key points to ponder.
You don’t need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It’s a better way to keep customers happy with their customer service.
Business environments change over time. Attorney Allen Klein shares five principles to fairly allocate costs and benefits as an outsourcing relationshiop changes over time.
There are common characteristics among successful transitions. We highlight some of them in the story of a successful transition, despite a complex and sensitive scenario.
The Aberdeen Group reports 70 percent of business applications today are still processed by mainframes. But employees can’t access or share this information using the Web. IBM’s Legacy Transformation Services can help companies make the transition.
What happens after your ERP implementation or other IT initiative stalls or worse, fails? Here’s how a leading company successfully recovered from such a situation in rapid time and came out even stronger than planned.
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